STS Pro Ticket Disappeared

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@Axiom2045 wrote:

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 11, iPad
OS Version 11
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Purchase STS Pro Ticker
What do you expect to see? Receive preliminary bonus offered by STS Pro Ticket yet unable to use Pro Ticket capabilities during STS Challenges
Connection Type Mobile
Please select your region North America
Country United States

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STS Pro Ticket shows as not purchased no method to repurchase no Pro Ticket accessible during STS Challenge 

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I have been trying to post this Bug Report since yesterday. Update: I still have no access. I have received two generic emails from EA and was unable to attach screenshots to my bug report. I will try to attach them here. 

Purchased STS Showdown Pro Ticket and was given preliminary bonuses. Went to play STS Challenge had to access to Pro Ticket Capabilities. Wrote a Bug Report in Answers HQ also emailed EA and given a support case and prelim email. I’m starting to worry that technical issues are not being given attention or bug fixes. EA offers very little in communication with scant follow up on the bugs presented to them. This is very disappointing as I love this game and have played it daily since it’s inception. I am very wary of investing money in this game since the option that you’ll lose the money and not receive your purchases and EA will simply not respond. 

STS Pro Ticket Disappeared: have been unable to include attachments so I will include them here. Since EA has not been making any attempts to correct technical issues hopefully this post can help someone else. I have lost all hope in EA and this is a ver depressing day knowing I can give a huge corporation money and I don’t receive the product I purchased nor a refund. Honestly this is a poor business model and I’m beginning to view EA as unethical in business transactions.