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quasha26's avatar
quasha26
7 years ago
Solved

Stuck on loading screen

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 OS Version 13.0 (17A5534f Player ID: (Find your Player ID ...
bug
  • SalixCat's avatar
    SalixCat
    7 years ago

    @quasha26 I understand you have trouble with your game. As @simmerdownMAL has mentioned, we received an update some hours ago. We can see in your screenshots that your game is downloading the update. I have read your posts in several threads. At this point, I would suggest that you contact EA in order to get assistance.

    As you are not able to access the app, you should contact EA through this link: https://help.ea.com/en/contact-us/?product=the-sims-mobile

    1. Select your platform.
    2. Select topic Technical support.
    3. Select an issue.
    4. Type your player-ID.

    5. Tap on the button Select contact option.

      Scroll down and select Email. This is the best option for your case. Fill in the form and, if possible, attach screenshots of your game. 

      An EA Advisor will email you within 24 hours.

    You can also contact an EA game advisor through social media:

    - Twitter: https://twitter.com/EAHelp
    - Facebook: https://www.facebook.com/EAHelpHub/

quasha26's avatar
quasha26
7 years ago
@SalixCat I did these suggestions and nothing change it’s still stuck on loading . And someone from EA support contact with the same suggestions and it didn’t work Is there any other solution????? I really like this game I haven’t played in 2 days
SalixCat's avatar
SalixCat
Hero+
7 years ago
@quasha26 wrote:
@SalixCat I did these suggestions and nothing change it’s still stuck on loading . And someone from EA support contact with the same suggestions and it didn’t work Is there any other solution????? I really like this game I haven’t played in 2 days

@quasha26 you need to give feedback to the EA advisor. Tell them you have tried and it doesn't work. First step in any technical issue case is to ask the player to go through a basic troubleshooting. Once it's done and it doesn't work, the adviser will try to use other solutions. 

I understand your worries. Don't give up. Keep in touch with EA. They have the resources to solve this 🙂

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