Table stuck to land
Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung J7 (SM-J700P) OS Version Android 7.1.1. Player ID: (Find y...
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I just tried to make that room smaller, and that room plus the original bedroom next to it could not be selected. I could select my other 4 rooms but not those two nearest the (for some reason) locked land. I'm not sure why the land is locked since it's the original room.
I may simply save up to unlock that plot of land to see if that will clear things up, unless there are any other suggestions. Thanks for your time and help.
@byrdgirl14 contacting EA might help with this.
You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.
- Open side menu
- Click the gear icon
- Click the 'Help & About' tab
- Click 'Help'
Your browser opens
- Scroll down and click on 'Contact Us'
Open the spoiler for picture how to get to the 'Contact Us' button:
The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.
If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud.
An image in the spoiler on where to find the backup options:
If you choose the 'Report Bug' option you might not receive a reply from EA.
If you can't access the app for some reason. You can also contact EA outside of it.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
It is looking a bit like this issue:
https://answers.ea.com/t5/Bug-Reports/Open-Broken-rooms-and-blue-cars/m-p/6812691#U6812691
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