Forum Discussion

simmerdownMAL's avatar
simmerdownMAL
6 years ago
Solved

Technical Inquiry re: Facebook Account and Synced TSM Progress

I sent a question to EA Help because I couldn’t find the answer online, and they told me they didn’t know the answer and sent me to EA AHQ.  My question is this.  I have recently started using a di...
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    6 years ago

    Hi @simmerdownMAL, 

    We wouldn’t advise unlinking from Facebook at all if I’m being honest.     It may restore progress from another save game if you ever used that Facebook account for The Sims Mobile before or it may prompt you to start a new save game or continue with existing game. There is a chance here to select the wrong option and mistakes happen. 

    So, with that said, I can suggest some steps but given the nature of this I cannot guarantee the results. If you’d still like to give it a go please first make sure to link your TSM saves to your EA account as a back-up. I’ll pop an image below under the spoiler tag for anyone who'd like to see where that option to back-up their saves to their EA account is.        

    Spoiler

    Once you’ve made the back-up to your EA account, then and only then, unlink Facebook from TSM inside the game. After this check also the ‘Apps and Websites’ tab in settings on Facebook. Locate TSM and delete/remove if its still there. With it removed from there you should be able to link your TSM account up to a new Facebook account (see spoiler tag above for learn where to find that option).

    I’m not sure if that will carry over your game saves however and is why I'm recommending you to link your game to your EA account before carrying those steps out.

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago

Hi @simmerdownMAL, 

We wouldn’t advise unlinking from Facebook at all if I’m being honest. It may restore progress from another save game if you ever used that Facebook account for The Sims Mobile before or it may prompt you to start a new save game or continue with existing game. There is a chance here to select the wrong option and mistakes happen. 

So, with that said, I can suggest some steps but given the nature of this I cannot guarantee the results. If you’d still like to give it a go please first make sure to link your TSM saves to your EA account as a back-up. I’ll pop an image below under the spoiler tag for anyone who'd like to see where that option to back-up their saves to their EA account is.        

Spoiler

Once you’ve made the back-up to your EA account, then and only then, unlink Facebook from TSM inside the game. After this check also the ‘Apps and Websites’ tab in settings on Facebook. Locate TSM and delete/remove if its still there. With it removed from there you should be able to link your TSM account up to a new Facebook account (see spoiler tag above for learn where to find that option).

I’m not sure if that will carry over your game saves however and is why I'm recommending you to link your game to your EA account before carrying those steps out.

simmerdownMAL's avatar
simmerdownMAL
6 years ago
@EA_Lanna Thank you. You’ve given me much to think about. I mainly wanted to switch the FB account on my TSM game so that I can be synced to my gamer FB account and linked to several TSM friends within the game. But since that really doesn’t serve an in-game purpose other than seeing their profile pictures, then I suppose chancing it isn’t worth it.

If I ever do decide to make the switch to my new FB account, then I’ll refer to this thread. Thank you for the instructions.

About The Sims Mobile

Make a connection with Simmers, share your knowledge, and troubleshoot issues in The Sims Mobile official community.6,552 PostsLatest Activity: 3 years ago