The sims mailbox ads not playing
Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy A7
OS Version 10
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The bug occurs at any mailbox where the blue play button appears to view and ad I click on the blue play button which brings me to the next screen where I can choose the big blue play button or play add button in green. It does not matter which I select the ad does not play and I do not receive any rewards. I am unable to obtain life tickets in order to earn enough tickets to get heirlooms. I believe that error mostly occurs during llama Zoom events. I'm also experiencing not getting my tickets after completing work hobby or relationship stories.
What do you expect to see? I expect to see the ad play when I press on the blue play button on any of the mailboxes, whether they be at home or throughout the town. I also expect to redeem Rewards after viewing the ads. Being that I spend money on this game I expect the game to provide me with what everyone else is able to receive. Is the reason why I'm not able to get life tickets due to the fact I made an in-game purchase? Additionally I expect to see this resolved or refund provided to me. I have reported this by previously with no resolve. This is extremely frustrating!
Connection Type Wifi
Please select your region North America
Country USA
Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy A7
OS Version 10
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The bug occurs at any mailbox where the blue play button appears to view and ad I click on the blue play button which brings me to the next screen where I can choose the big blue play button or play add button in green. It does not matter which I select the ad does not play and I do not receive any rewards. I am unable to obtain life tickets in order to earn enough tickets to get heirlooms. I believe that error mostly occurs during llama Zoom events. I'm also experiencing not getting my tickets after completing work hobby or relationship stories.
What do you expect to see? I expect to see the ad play when I press on the blue play button on any of the mailboxes, whether they be at home or throughout the town. I also expect to redeem Rewards after viewing the ads. Being that I spend money on this game I expect the game to provide me with what everyone else is able to receive. Is the reason why I'm not able to get life tickets due to the fact I made an in-game purchase? Additionally I expect to see this resolved or refund provided to me. I have reported this by previously with no resolve. This is extremely frustrating!
Connection Type Wifi
Please select your region North America
Country USA
roduct: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Tab A7
OS Version 26
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know how to answer this question. Do you need my player number to troubleshoot? I would like to click on the ad, have it play, and give the rewards after watching the ad. If you can access my game and see an opportunity to watch a mailbox ad, click to watch it, then troubleshoot the data and fix the bug so you can watch the ad and reap the reward 🙂
What do you expect to see? When the blue circle with the arrow appears on a mailbox, I would like to click on the ad, have it play, and give the rewards after watching the ad.
Connection Type Wifi
Please select your region North America
Country United States
When the option is available to watch an ad on a mailbox at home or in town, I click to watch the ad but the ad never plays and I can't get the rewards. I do have another sim family that I have been playing with on my iPhone but wanted a fresh start after learning so much from the other users on this site.
Also I spent money on the game I am playing on my android tablet, which is the one I am having issues with the mailbox, which makes it all the more frustrating! I should add Each has it's own account as they are on different emails and different platforms so there should be no trouble with the accounts getting mixed up. Please find a fix, Thanks for help!!
oh, if you can provide assistance with how I can video when this error happens
