EA QV TeamHelp me please.... My game got reset own its own, its its shows the first sentence of the game related to the house, "so that's why it was mentioned charming upper fixer". I'm really feeling bad that I'm crying since last three days. I'm not able to figure out what the issue is. I tried to report too but still don't know if my report is sent or not. Everything is gone... Its just the layout of my main house there with wallpapers and floor. In the elders I had two original sims, now one of them is gone and the whole lineage disappeared. Even whatever rewards I had won like the bubble maker pot, swimming poo, fire place, rugs, fishtank, hamster, everything disappeared. Please help me. I tried creating a new sim but I don't think I can do it. Please please help me out please. My player id is - 1003074846472
Guys please help me out please :-(
The best thing at this time is to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.
- Open side menu
- Click the gear icon
- Click the 'Help & About' tab
- Click 'Help'
Your browser opens
- Scroll down and click on 'Contact Us'
Open the spoiler for picture how to get to the 'Contact Us' button:
The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.
If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud.
An image in the spoiler on where to find the backup options:
If you choose the 'Report Bug' option you might not receive a reply from EA.
Due to the pandemic EA support has changed a little, please read: https://answers.ea.com/t5/General-Discussion-Feedback/IMPT-Support-Options-Update/m-p/8864082#M24974
If you can't access the app for some reason. You can also contact EA outside of it.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
@Vingedheart I couldn't agree more, sadly there is a large team that handles multiple games at once.
I hope the teams doing the first line of support will get more/better info so they can find everything very quickly and do a better job at support for this game.
