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pdttjeit4xgq's avatar
pdttjeit4xgq
5 years ago
Solved

The worse customer service and worst company is EA.

I paid for the festival pack on the iPad device buying from the in-app purchase.  NOTHING was ever received but my card was charged.  I am trying to contact you via your help form posting all the rel...
technical issues
  • pdttjeit4xgq's avatar
    pdttjeit4xgq
    5 years ago

    Thank you EA_rephil -

    You and the rest of this support forum staff are a night and day difference compared to the help I get from those case agents!  As of July 5, I have received the festival pack but not after threatening legal recourse.  No customer should have to resort to pleading with a business to give them their product that they paid for!  But in the end this has been resolved and again I cannot stand by this company for the type of service I have endured is not just wrong but it's reprehensible.  

    For those that find this thread do continue to complain and submit your receipts (most important) - but keep on it so EA will give you what you paid for.  Don't give up and if any staff member here did indeed help me push this through without my knowledge, thank you!  

    Please continue to game on and enjoy life as well.  I will continue to and thanks again for finally delivering what I paid for!

EA_rephii's avatar
EA_rephii
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
5 years ago

Hey @pdttjeit4xgq,

I am sorry to hear that the process of your transaction did not go smoothly.

If I understand correctly, you have already attached the requested screenshots for the Proof of Purchase to a case several times. Unfortunately, I can't check this as I don't have access to your customer account.

In general, I would recommend you to do the following now. You contact our customer service directly via chat or phone, so that you also speak directly with a consultant. Since your case is already created and the corresponding screenshots are uploaded, you can now choose the direct way of contact to speak live with a consultant.

I'm sorry that you currently have to go this more difficult route, but we can't help you here in the forum with direct account and transaction issues.

So it is best to contact my colleagues directly, who will then also be able to access your case directly.

https://help.ea.com/en-us/help/faq/contact-ea-help

If you still have a question about this, I'm happy to answer it and again sorry for the current bad experience you had with the whole situation.

pdttjeit4xgq's avatar
pdttjeit4xgq
5 years ago

This forum seems to be more competent than the in-app support team.  Not only have I uploaded all the receipts, I get an email back 1.18am my local time asking me if I have "restored purchases?" - this is just downright insulting.  If you need my receipts and have the power to "enable" my festival pack on my account why would you simply not look into my account and see that I have NO FESTIVAL PACK INSTALLED?!  This is truly the worse support on the planet and EA deserves every single bit of insulting hate directed towards them.  It's always boiler plate responses with these support people.

You have my receipts and my account information and yet still waste my time with making me run circles because your own developers are incompetent or rather in this case fully competent enough to rip off its user base.  I'm so infuriated that I will seek legal means to ensure EA stops these scam practices.  

I beg of everyone who reads this message to just avoid buying anything in-app from this company.  This is such a terrible unresolved experience and the support team for these apps is beyond incompetent.  

Thank you EA_rephil for your attempt to help.  At least the folks here are not like the game support team.  

  • pdttjeit4xgq's avatar
    pdttjeit4xgq
    5 years ago

    And there is no direct chat except for twitter, no telephone to call either on that support page you posted.  EA can take your money out of your CC quickly but fail to deliver anything.  This is the basic definition of one being scammed.  The phone numbers do not exist, the live chat links do not appear.  

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