@catvocals:
https://www.reddit.com/r/SimsMobile/comments/nf8iug/good_news_for_players_with_maxxed_out_eco/gykopwm/?utm_source=share&utm_medium=ios_app&utm_name=iossmf&context=3 This is a very comprehensive comment from the Sims Mobile subreddit outlining step-by-step what to do! I followed it and submitted a ticket last night and got my 750 festival prize tickets this morning. Hope this helps, I know it’s confusing 🙂
edit: I also copy/pasted the text from the linked comment in case linking to Reddit is a no-no. Thanks to Reddit user Scott-Ottawa for this guide!
Thanks for sharing the good news. The announcement says,'To be eligible for the free skip players must submit a support ticket via link with their Player ID and screenshots of their fully upgraded Eco Workshop."
I'm not sure if I did it correctly, but here are the convoluted hoops I jumped through to submit a support ticket:
- Open the game and take a screenshot of the blue Sims Mobile page with your Player ID in the top right corner. Either write it down, or copy that number using a tool like Google Lens.
- Go to the Eco Workshop using the top button on the left of your screen, click the second tab on the lab where it will show you have completed Stage 7 and that you have 0 green tokens with Dax on the right, then take a screenshot. Hit the x in the top right corner to go back to the game.
- You can click on "the link" mentioned in the announcement by EA_Lanna and skip the next couple steps, but I recommend skipping the link and just keep following these instructions so you don't miss a step.
- To contact EA to start a ticket, click the blue arrow button on the far right, then the bottom blue tab for Settings, then the "Help & About" button on the right, then the "Help" button.
- On the EA Help page, click "Select a topic" pulldown and choose "Promotions and Events" or "Missing Content" (Do not click "Report a Bug" since you won't be able to submit a bug report as this is a known issue).
- Click on the "Contact Us" button on the bottom of the page and you will get a page called "Case Information". You should also be able to see any of your previous cases.
- Fill in the boxes with your name, etc, and under Subject, I wrote "Eco Workshop and Sims Festival", and when asked to describe the issue, I wrote "I had already completed Stage 7 of the Eco Workshop so I cannot complete the 'Earn 400 Recycle Tokens' in the Sims Festival seasonal task worth 750 tickets. I understand from the bug report by EA_Lanna that I am entitled to a free skip. MyPlayer ID is xxxxxxxxxxxxxx".
- Attach the screenshot of your Eco Workshop summary page.
- You will get a confirmation page with your case number and an e-mai that says "We Have Received Your Request" and then wait to hear from them with fingers crossed.
