This is still happening to me. I have reached out to EA help and they said there was nothing they could do and acted like they had no idea what I was talking about even though this has been going on since before Christmas. What is quite upsetting is that I spent money on a golden ticket to try and solve the problem. When i talked to EA they said there was nothing they could do to refund me. This is especially frustrating because i have been playing for 5+ years and have been dedicated to the game. This should have been fixed months ago, and everyone who has had this issue needs to receive the prizes they have spent their precious time and money trying to earn.
