[Under investigation] - Bonus STS remaining boxes don't add to the Grand Prize

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 11
OS Version 15.2.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When claiming rewards, the count doesnt change, but deducts your earned treats/crowns
What do you expect to see? Should be able to complete task already.
Connection Type Wifi
Please select your region Asia
Country Philippines

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First photo - 71/81 opened. Treats 4344

second photo = 71/81 opened. Treats 3,744

opened 2 boxes already but it doesnt reflect