Forum Discussion

Rising Novice

4 years ago

[Under investigation] - Game is stuck on opening screen

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7 OS Version 15.2 How often does the bug occur? Every tim...

bug

SalixCat

Hero+

4 years ago

@india7

Unfortunately this is an issue we can't help you fix from the forums.

Please use the following link to send in a ticket and get help from EA mobile advisors: https://help.ea.com/en/contact-us/new/?product=the-sims-mobile

india7

Rising Novice

4 years ago

The outcome of my ticket with https://help.ea.com/en/contact-us/new/?product=the-sims-mobile

"It seems to be a bug and I would suggest you to post the query on our forum which answer.ea.com for the developer to see. They'll will look into it and try to resolve it as soon as possible."

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