Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad
OS Version iPadOS 15.2
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? See it when game launches
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country USA
Hi,
Every time I launch the game it retrieves the game at the same point where a tutorial has popped up over a reward and I cannot click/tap to clear either. I’ve contacted support and have done everything suggested. I hoped other pop ups, e.g. sticker contest, might kick out the others nut did not. Today it downloaded an update but still when to the same locked screen. I can see things progressing in the background. Maybe the festival needing in 27 days will stop the tutorial but I’d rather not wait that long to find out if it does it.
thanks
@skotare please follow SimGuruSanah's instuctions:
Hey All,
A bug report has been created for this issue and we are investigating it. To aid the investigation, I request you to please share your Player ID with me in a private message with the subject "Game Frozen on Opening"
Thanks,
SimGuruSanah
To send her a private message, tap on the menu at the upper right corner of this site.
Then, tap on your user name. Finally, tap on INBOX and select COMPOSE A NEW MESSAGE.
Note that SimGuruSanah's user name is @EA_Sanah
My game is fixed - yay! @EA_Sanah are we going to be compensated at all for the time/progress we lost?
My game is now also fixed - thank you!
