Forum Discussion

brocard5238's avatar
brocard5238
4 years ago
Solved

[Under Investigation] Workshop stuck to a week ago, can’t start any shift

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 13 Mini OS Version 15.4.1 How often does the bug occur? E...
bug
  • EA_Solaire's avatar
    EA_Solaire
    4 years ago
    Under investigation. Accepting as solution for visibility purposes only.

    Hey there @brocard5238,

    This issue is something we're aware of, thanks for the reports while we investigate this! 

    I'll update this thread once we've got more info. 

ALFCXLY's avatar
ALFCXLY
4 years ago

@EA_Sanah Same issue. Kindly check User ID ALFCXLY too. Thanks! 

kounselorkate's avatar
kounselorkate
4 years ago

Don’t post your user I’d for public to see ! Only DM it to admin 

  • LarissaCrai's avatar
    LarissaCrai
    4 years ago

    Has anyone been contacted about this issue? I'm having the same problem

    • kounselorkate's avatar
      kounselorkate
      4 years ago

      I’m attaching what EA customer service sent back to me. They just immediately closed my case so I couldn’t reply back. I went bank into my case log and it says “no fix available” in green. I attached a screen shot of that as well. It sounds like we have to wait until it is fixed in an update. I tried the troubleshooting steps multiple times over with no luck. Was really wanting this weeks Eco items ☹️ bummer. 

    • seashells1234's avatar
      seashells1234
      4 years ago

      I have the same issue. It’s been this way for 2 weeks now. 

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