Forum Discussion

Finealta's avatar
8 years ago
Solved

Vlogger Event crashing my game and resetting tasks

I started the Vlogger Event yesterday (I’m in Australia) and i set my sims up in careers and events so this morning it would only take a couple of minutes to finish the daily to do task event, but my game crashed and reset everything I’d done, so i have to start that part of the event all over again.The special events take like 6+ hours to complete so its really frustrating that i have to restart one and I’m now 6+ hours behind.

I also got kicked out of a party going on now and I keep trying to get back into the game but it is freezing on the main screen.  Ive waited awhile a few times and sometimes it wouldn’t continue and i had to force close and other times it took forever to load onto the next screen where it connects to game centre and go through to the game.  It’s getting really frustrating with every new event, which we love to have, they create huge and constant bugs every time.

  • PaQuilter1's avatar
    PaQuilter1
    8 years ago

    @sweedeypy Because you can't get into your game, I was looking around and you can contact EA through your Origins Account if that helps. I'm just trying to help. {{Hugs}} 😮

38 Replies

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    8 years ago

    The social media are mostly for when you need to contact EA because other ways don't work. With The Sims Mobile it's always best to go through the app to contact them.

    Collecting bugs works best through the forums, they get added to the bug list. We have Simsguru Maaike checking every now and again, Mai is sending info to the team. 

    And I just harvest, sadly I can't fix most of the bugs. But they will be most visible on the bug forum.

    I might add the [Open] to the post, and send the person to EA. I do this because I think the bug might get fixed by EA for that user.
    But the team does need to know about the bug so it can get fixed and prevented for other players.

    So I always need the report to add to the list. How someone contacts EA about the issue after could be through social media or through the website or app (is they can still access the app)

  • PaQuilter1's avatar
    PaQuilter1
    Hero (Retired)
    8 years ago

    @Phantomlover1717 I just want to send people to the best place when we can't help them and the other day even the Bug Reports were acting buggy and these Boards were down for awhile the other night too, but I'll send them to the Bug Reports. Promise. 😉😊

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    8 years ago

    Great to hear! If you need any help feel free to PM me. Thanks for helping with the forums! :eahigh_file:

  • Anonymous's avatar
    Anonymous
    8 years ago
    New update seems to have fixed it, at least for me.
  • Anonymous's avatar
    Anonymous
    8 years ago

    This happened to me also. I should have completed the event but was unable to due to tasks resetting, even though I used many cupcakes to try and catch up on tasks I had already supposedly finished. This is so frustrating that it should have unlocked, I do not want to pay to have to unlock what I should have with time and effort. I am almost level 40 and was looking forward to new content. I reported the bug but told I would receive no response but the bug would be added to the list. It has been fixed but the event is over. Did everyone else have chance to complete it? Is there any sign of compensation to those who could not complete the event due to the bugs?

  • Anonymous's avatar
    Anonymous
    8 years ago
    The same thing happened to me!! I was in the process of completing 16 of the 18 event and after the restart I had less than 48 hrs to complete the event. So my only option is to buy it now. And the boost I used to finish this event early lost

    I was offer 50 simelones !! As compensation
  • Anonymous's avatar
    Anonymous
    8 years ago

    I been thru four different EA team members asking about compensation and screen shooted my complete event.  Told I was finally offered 50 simolens!   Wow.      So generous right 

  • Anonymous's avatar
    Anonymous
    8 years ago

    The same thing happened to me!! I was in the process of completing 16 of the 18 event and after the restart I had less than 48 hrs to complete the event. So my only option is to buy it now. And the boost I used to finish this event early lost

    I was offer 50 simelones !! As compensation

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