Where´s the Network

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) XS Max
OS Version 14.7.1
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Get in my game
What do you expect to see? Would love to see it fixed after 8 months
Connection Type Wifi
Please select your region North America
Country United States

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I was wondering if they are working on my issue, would really like my game back. I’ve gotten it to open a few times. As soon as I close the game it gives me the error messsge again. This has been happening since about Feb of this year.