Where's the network error prompt - February 2023

Same here

after updated 🥺

iOS player

iPad

Thailand

I am also now having this issue. 
I am in Chicago, IL, North America on Android (Samsung Note 20)
I have cleared the cache and tried using wifi and just data. 
I have also restarted the phone. 
Still unable to connect for hours now.

Me too.

• Problem started about 4pm GMT/UTC for me.

• I’d been in the game 30 minutes earlier - and a couple of times earlier in the day.

• In between those game sessions I’d been on the same device constantly, on wifi, with no problems.

• I’m in Europe, on iPad iOS 16.3.

• I’d updated the day before, (after having completed daily tasks, having read about that particular bug). I was able to play the updated version,  start the new Sim Festival and the Treasure Hunt.

• I’ve followed all the troubleshooting tips at the top of this forum, other than reinstalling. Nothing’s worked.

• I’ve been fortunate not to have experienced this bug until now. Whatever was fixed, regarding it, has had a detrimental effect for me.

I have been having the same issue for 3 days. I try to update my phone, clear the sims mobile app and reinstall it. It works until I reload my last game at level 48 from cloud. This bug appears again. I am getting tired. I just chat live with EA and he/ she tells me to post this issue here where there is a particular team that can resolve it

Same here after updating on my iPhone in the USA(Chicago, IL).
- Started festival, then TH, Bought season pass.
- This issue started on Monday 2/13 for me.
- cleared cache, rebooted phone, tried with and without WiFi. Still saying where is the network.

- I Went to twitter and sent a DM to SimGuruPedro. 

please help! Thank You!

I have this issue now, too. I downloaded the new update on Monday, started playing the festival and the TH.

About 24 hours after the TH started, I started getting the ‘where’s the issue’ message sporadically when logging in. Then by about five hours later I was unable to into my game at all.

I play on iPad, which I’ve just updated but that didn’t help, and I’m in the UK. I have DMed my player ID to simgurupedro on Twitter.

I do hope there will be some compensation for this of us suffering this big so we are still able to complete the current TH. It was the event I was most excited about from this update.