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killiankerr1995's avatar
killiankerr1995
3 years ago
Solved

Where's the network error prompt - February 2023

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Z Fold 4 OS Version 13 How often does the bug occ...
bug
  • SalixCat's avatar
    SalixCat
    3 years ago

    Last post on Twitter from SimGuruPedro:

64ee712a95bf8167's avatar
64ee712a95bf8167
Rising Novice
3 years ago

I have the "where is the network?" bug that pop up from around 7.00 pm or 11.00 pm in my country, Vietnam. Now I have not been able to log in the game all day for 3 days due to this bug after I purchased the festival pass. I try to update my phone, clear the sims mobile app and reinstall it. It works until I reload my last game at level 48 from cloud. This bug appears again and I am getting tired. I just chat live with EA and he/ she tells me to post this issue here where there is a particular team that can resolve it. Please help fix this issue!!!

    • 64ee712a95bf8167's avatar
      64ee712a95bf8167
      Rising Novice
      3 years ago

      @SalixCat  I use Iphone 8 Plus, iOS 16.3.1

    • hitsgigi's avatar
      hitsgigi
      3 years ago
      @SalixCat My phone is a Samsung Galaxy S20 Fe 5G, and I'm in France. I have the same bug and I can't enter the game for almost two days. Thanks for your feedback.
      • hitsgigi's avatar
        hitsgigi
        3 years ago

        My phone is a Samsung galaxy S20 fe 5G and I am in France. I have the same bug and I can't enter the game for almost two days. Thanks for your feedback.

  • I-am-Angelbelle's avatar
    I-am-Angelbelle
    3 years ago

    Also, receiving the network message. 

    iPhone 13 Pro, Version 16.1.2, America

  • LaurenTSM's avatar
    LaurenTSM
    3 years ago
    iPad, iOS 16.3.1, UK

    Same problem, it worked initially after update. Purchased the festival pass. Attended a party, left the game but when I tried to play again it failed to find the network. I tried to delete and reinstall the game, it worked up until I tried to restore the game from the cloud. My network is working fine, it is only TSM that is having this issue.
  • lyjt7q6lkvg3's avatar
    lyjt7q6lkvg3
    3 years ago

    Mines say the same where is my network connection,  I have excellent wifi connection on every device.  

    [Image removed, player ID visible - Admin.]

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