Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 13
OS Version 16.3.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I cannot log in to my game account so I cannot play the Sim mobile game anymore. Every time checking into the game the same window pop up "Where's the Network? and asked to Retry. But the internet is fine. My IOS version is up to date. Have tried to delete the game and reinstall, still same problem.
What do you expect to see? 1) Restore my account so I can log in to the game and continue play 2) Restore the time I have lost since yesterday afternoon so I do not miss the ongoing game event.
Connection Type Wifi
Please select your region North America
Country United States
1) Restore my account so I can log in to the game and continue play
2) Restore the time I have lost since yesterday afternoon so I do not miss the ongoing game event.
(CM: Edited to removed your image attachment displaying Player ID. Please keep in mind these are public forums and information you post is visible to anyone.)
