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x19egc13y5o5's avatar
x19egc13y5o5
3 years ago

Where's the network error prompt - November 2022

For the past two days I cannot get into my game.I have tried all the same troubleshooting ways myself and I still get where’s your network also. Everything else on my iPad gets online with no problem...
bug
Pixiekatten1's avatar
Pixiekatten1
3 years ago

@808gfs22trnaI was in contact with EA Help Chat twice and when they realised I had done all the steps in their troubleshooting guide they asked me to be patient and wait while they passed on the info to Technical Help. This was on the 22nd Nov.
Devices: same issue on both iPad 7th Gen and iPhone 11. 
iOs 16 updated on both devices 20th Nov 2022.
WiFi and Data both connected and working for other apps.
I have tried everything in the trouble shooting advice given by EA Help Chat.

808gfs22trna's avatar
808gfs22trna
3 years ago
@Pixiekatten1 Hi 🙂 It all of a sudden started working for me about 3 hours ago. I really hope you are able to get in too.
I wonder if they released a new pack or something for BlackFriday & then it worked??
Anyway. If you get in game again( I really hope so!), I am Summerstar. I sometimes see you at parties 🙂 3WFQLMN
  • x19egc13y5o5's avatar
    x19egc13y5o5
    3 years ago
    @808gfs22trna I finally got it fixed.🤩I will look forward to seeing you at a party🥳🆒

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