Forum Discussion

x19egc13y5o5's avatar
x19egc13y5o5
3 years ago

Where's the network error prompt - November 2022

For the past two days I cannot get into my game.I have tried all the same troubleshooting ways myself and I still get where’s your network also. Everything else on my iPad gets online with no problem...
bug
808gfs22trna's avatar
808gfs22trna
3 years ago

Hi team,
I have seen on reddit and on twitter that some long-term players are experiencing the same issue as myself since 22 Nov 22 (NZ time). 

I am on Android & everything is updated.

Device: Moto g(9) play
Android 11.
Google Play system update october 2022
WiFi and Data both connected and working for other apps.

I have tried: clearing cache, deleting unused apps, uninstalling & reinstalling, turning off wifi at source, trying on another device (meizu). I am connected to Google Play on the app, but also can't play from there.
After reinstalling I get to where I can choose to start a new game or install from the cloud. Then it says it will download the game from the cloud, but then I get the 'where's the network' query again. 😔
Asked EA help on Facebook if they had any solution. This was their reply:
I have tried searching for more troubleshooting steps & it looks like you have tried all the potential solutions. I'm sorry that the issue persists with the connectivity. I recommend posting your concern as a technical issue over here: https://answers.ea.com/t5/The-Sims-Mobile/ct-p/the-sims-mobile-en, please list all the troubleshooting you have tried including the android version you have in your mobile phone.

I've seen others have the sane issue as me which happened at the same time.
On Reddit >> https://www.reddit.com/r/SimsMobile/comments/z1of2u/just_me_or_server_down_for_others_too_not_been/
On Twitter: >> https://twitter.com/KhaleesiTsm/status/1594986834379083777

Please help!

thenewnicole's avatar
thenewnicole
3 years ago

Hi, I have had the same issue for the last six days. EA has dumped me and told me to wait for an update.

Android and the game are up to date. I've tried every fix suggested to no avail. 

  • x19egc13y5o5's avatar
    x19egc13y5o5
    3 years ago
    @thenewnicole Hope EA technician fixed your game🤞🏼Make sure you sign on through ea site if you can get to it. They were pretty fast getting my game fixed and I only missed out on a few goodies.
    • thenewnicole's avatar
      thenewnicole
      3 years ago

      Hi, the error is still there but I can now bypass it. I'll accept that until a permanent fix is found. 

      Thanks for checking in - much appreciated..

      • ghengannop's avatar
        ghengannop
        New Traveler
        3 years ago

        Dear

        Since yesterday (22 Dec) my accounts has'Where's the Network?' error.

          Account 1

        1. Device - iPadOS 16.2

        2. Country - Thailand

         

        Account 2

        1. Device - iOS 16.2

        2. Country - Thailand

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