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Anonymous's avatar
Anonymous
8 years ago
Solved

[Workaround] New items not available for purchase

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) LG K20 Plus, ZTE Blade Z Max, Moto G4, Huawei Sensa OS Version An...
bug
Anonymous's avatar
Anonymous
8 years ago

Update: Got a support specialist and they manually granted me the Summer Glam pack. Very happy to have finally gotten a support person that took care of this.

Surgeon offer is still not appearing tho, so the bug that's making new offers not appear on some accounts is itself not fixed yet. I hope they get to that ASAP so players don't miss out on upcoming packs.

Anonymous's avatar
Anonymous
8 years ago

I'm having the same issue. I can see 3 offers, none of which I'm interested in. I want the surgeon pack and it isn't available. 

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    7 years ago

    Renamed this post, it seems, for me at least, to be a bigger issue. 

    • Phantomlover1717's avatar
      Phantomlover1717
      Legend
      7 years ago

      I always get the Uptown Chic pack offered, it has been there for weeks on end now. 

      • Anonymous's avatar
        Anonymous
        7 years ago

        @Phantomlover1717 I have the same as you. Since the new update, I did not get the offer for the hair styles. I had to uninstall and reinstall the game for those hairstyles to show up. Now I don't have the new store update for the photography career. I could see the game trying to update with the plumbob but in the end no offer showed up. I did start my own thread on this issue. We should not have to uninstall and reinstall the game every time we get a store update . So far this is the only way to fix the issue that I have found.

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