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Anonymous's avatar
Anonymous
8 years ago
Solved

[Workaround] New items not available for purchase

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) LG K20 Plus, ZTE Blade Z Max, Moto G4, Huawei Sensa
OS Version Android 6 through 7.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003507551389
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to the shop. Stunning Summer Glam Pack isn't appearing.
What do you expect to see? Stunning Summer Glam Pack available for purchase in the Featured section of the shop. Only thing I see is the Chic pack.
Connection Type Mobile
Please select your region North America
Country USA
Additional feedback

‌

‌I want to buy the Stunning Summer Glam pack from the store, but it still isn't appearing there. I've checked over and over since it was released. Nada.

I tried making a case for this issue, but support was worse than useless. I tried all possible fixes on my end. Cleared cache. Uninstalled and reinstalled the app. Tried installing the app on other (freshly factory reset) phones and using different internet connections. Tried starting new accounts just to see if it would appear on those. Etc.... No matter what I do, the pack never appears in the shop. So I know it's not a fault with my devices or connection. Also, I've seen online that others are having the same issue.

Support did nothing but give me the runaround, excuses (including claiming they can't add items to accounts and don't have full control on items in the shop), and offer me 50 whole simoleons (wow!) as a "one-time exception" for my "inconvenience." I refused to accept that insulting offer and was told by Justin S. that it was something they "offer so we can express our eagerness to help you." 

I also got no help on my other issues using the case system. My number of available quests shows 6, but when I click the quests button there's only 2. I didn't get heirlooms from retired-sim heirloom boxes I opened, etc...

I need some real help on these issues. I want to get the Summer Pack before it's gone. If someone from EA could just add it manually on my account and deduct from my Simcash I'd very much appreciate it. Or whatever else it takes for me to get it.

Thank you.

bug

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  • Anonymous's avatar
    Anonymous
    8 years ago

    Product: The Sims Mobile
    Platform:Android Phone
    List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Zte max blue
    OS Version 07
    Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003689975655
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? See below
    What do you expect to see?
    Connection Type Wifi
    Please select your region North America
    Country USA
    Additional feedback

    ‌

    Last week the game udated with store items , I had to uninstall and reinstall the game to get that store update in my game.  I logged into the game a few hours ago and got an update that is not showing in my game. Did we get more store items today? If so it is not showing for me

  • star0kiss's avatar
    star0kiss
    8 years ago
    What version do you have downloaded on your phone? 11.1.1 is the most recent version avaliable. The photography career is available for purchase again. There is also a quest to get the heirloom for the career.

    You can check what version you have installed by clicking settings then "help and about" in the side menu and then clicking "about." The version installed should start with 11.1.1
  • Anonymous's avatar
    Anonymous
    8 years ago

    @star0kiss Thanks. I have the correct update for the game. The new update actually messed up my game far worse than it was before. I should not have to uninstall and reinstall the game every time the store has an update @SimGuruMaaike 

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    8 years ago

    I always get the Uptown Chic pack offered, it has been there for weeks on end now. 

  • Anonymous's avatar
    Anonymous
    8 years ago

    @Phantomlover1717 I have the same as you. Since the new update, I did not get the offer for the hair styles. I had to uninstall and reinstall the game for those hairstyles to show up. Now I don't have the new store update for the photography career. I could see the game trying to update with the plumbob but in the end no offer showed up. I did start my own thread on this issue. We should not have to uninstall and reinstall the game every time we get a store update . So far this is the only way to fix the issue that I have found.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Absolutely ridiculous I got 100 simoleans for my troubles!

    didnt get the Summer Glam Surgeon or anything else! I’m just about fed up of this game if I’m honest!

  • Anonymous's avatar
    Anonymous
    7 years ago

    For some time now (I want to say at least 3 months or so), I am no longer receiving any of the limited time offers that would appear in the featured section of The Sims Mobile game. I have friends that still see them so I know what's come and gone but with the Halloween event, I'd very much so like to purchase the Halloween Bundle but unfortunately can't. In the past, there have been bundles/packs that were offered to me and now I don't get any. After taking all possible steps on my own, I reached out to EA support who in turn told me to reach out to the forums since there was really nothing they could do on their end. Is this an issue other players are experiencing as well? Could it be possible that this is a bug in the game itself? Thanks for the help!

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