EA directly employed staff are probably very few. Most are contract workers, including support. Support have misled you if you believe that EA staff monitor this forum daily. The role of providing interaction with the players is devolved by EA to Envision staff, who do monitor it and do comment.
I don't know where you get the 1k plus figure from for the number of workers potentially paid to do nothing. As you don't actually know the role of developers in connection with this game you'd be wiser to think before you post. (I'm certain you have not seen the contract between EA and Envision!).