Questions regarding server downtime
Moderator can you awnser the following questions? Why does a messages with critical questions get deleted ???? 1.What is the technical nature of the problem with the servers? 2.When moving to...
Forum Discussion
1.What is the technical nature of the problem with the servers?
A -> This is an internal problem and being researched internally.
2.When moving to a different server every computer specialist will test the new situation before switching to the new server for maximum uptime , seems like a major failure on their hands , why havent they done so?
A -> This is an internal problem and being researched internally.
3. Why isnt the technical staff reverting to the old situation to keep costumers happy?
A -> This is an internal problem and being researched internally.
4. Is it truth that this game doesnt have high priority looking at the recent failures and downtime?
A -> This is an internal problem and being researched internally.
5. Does the technical staff work on saturday and sunday?
A -> This is an internal problem and being researched internally.
6. Could you please inform us more? What is the ETA?
A -> See below, this has already been posted and answered.
7.When the servers are offline will their be growth of CP , RT and resources?
A -> Yes
8.Will we get compensated?
A -> Historically, no compensation of any kind will be offered. Reread the EULA if confused. If you contact EA customer service and file a general concern about server outage, you may or may not be offered a 15% off coupon.
More light reading since this topic has been beaten like a dead horse the last 4 days:
A -> This is an internal problem and being researched internally.
2.When moving to a different server every computer specialist will test the new situation before switching to the new server for maximum uptime , seems like a major failure on their hands , why havent they done so?
A -> This is an internal problem and being researched internally.
3. Why isnt the technical staff reverting to the old situation to keep costumers happy?
A -> This is an internal problem and being researched internally.
4. Is it truth that this game doesnt have high priority looking at the recent failures and downtime?
A -> This is an internal problem and being researched internally.
5. Does the technical staff work on saturday and sunday?
A -> This is an internal problem and being researched internally.
6. Could you please inform us more? What is the ETA?
A -> See below, this has already been posted and answered.
7.When the servers are offline will their be growth of CP , RT and resources?
A -> Yes
8.Will we get compensated?
A -> Historically, no compensation of any kind will be offered. Reread the EULA if confused. If you contact EA customer service and file a general concern about server outage, you may or may not be offered a 15% off coupon.
More light reading since this topic has been beaten like a dead horse the last 4 days:
