Questions regarding server downtime

"Kiekeboehoehoe;d-223686" wrote:
Moderator can you awnser the following questions?

Why does a messages with critical questions get deleted ????

I'm not aware of any questions being deleted. They may have dropped to a different page.

1.What is the technical nature of the problem with the servers?

I don't know the answers to technical questions, they aren't working as expect or the design group expected is all I know.

2.When moving to a different server every computer specialist will test the new situation before switching to the new server for maximum uptime , seems like a major failure on their hands , why havent they done so?

If you know they haven't done so then it seems you have more information than me!

3. Why isnt the technical staff reverting to the old situation to keep costumers happy?

I refer to my answer to Q1 above!

4. Is it truth that this game doesnt have high priority looking at the recent failures and downtime?

As a moderator I don't know what priorities are for EA or their sub-contractors.

5. Does the technical staff work on saturday and sunday?

I don't know if they normally work on Saturday or Sunday, but this weekend they are!

6. Could you please inform us more? What is the ETA?

As a moderator I share all the information I have, if I've not given a firm ETA then it's because I haven't been told one. I also refer you to my answer to Q1 above!

7.When the servers are offline will their be growth of CP , RT and resources?

The worlds that are offline continue growth of CP, RT and resources and the forgotten continue to attack if the world is still running. I don't know if the world is still running and is simply unreachable, or if it is stopped. I also refer you to my answer to Q1 above!

8.Will we get compensated?

Decisions about compensation are in the hands of EA only. I don't know if we will get compensation.

I the past it has given, but also in the past it has not been given. Giving a blanket set of crates to everyone is, in my opinion unfair. This is because those that don't spend funds and haven't lost time on CP caps or RT caps get the gains as well as those that have.

I do my best and hope the answers are sufficient.