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- How to contact ea support varies by country/region.
https://help.ea.com/uk/contact-us/ is the route for me in the UK, however it will be different for others.
When I use that I get a variety of options, including 'Origin'. Our game isn't listed!
As for how to prove it's you, I don't know but the main thing is likely to be the Password, old Passwords and email address as well as two factor authentication (in my case a sms message to my phone). - Well, the "technical difficulties" seem to have caught up with me!
I have 2 factor authentication turned on and can't log in to the game.
EDIT: After a lot of trial and error I've found that with Chrome and Iron I can't login but with Edge I can. This is affecting not only my main account but all of my alts. - My issue resolved itself - but going from previous posts it could return.
- and it has!
- iguanaworld4 years agoNew AceAnd again...
:-(
Edited
No support line active. :-( - iguanaworld4 years agoNew AceNow, new message...
"Bad or expired credentials. Please try again or reset the password." - Hmm - I found this happened when I tried changing accounts. Is this the same with you? It's been OK all day today.
- iguanaworld4 years agoNew AceI entered the computer, accessed the logout page and then authenticated my user.
There the problems began.
I also tried to connect with another user and it gives me the same problem.
It shows the same error even trying to connect with Origin: - nefrontheone4 years agoSeasoned AceIn my case, I just saw that I have an email (supposedly) from EA, stating that they have reset my password for security.
I try to access the forums and it works perfectly.
I try to access the game and it gives me a nice 500 error:
Edited:
And if I try to go to origin.com I get a message saying "Login is not available. Please try again later."
Note: It has not given me the option to enter username or password. It doesn't work directly.
Using Chrome (last version) - nefrontheone4 years agoSeasoned AceImportant
Using another browser, I was able to access EA and request a password reset.
In this second browser it already allows me to connect to the game.
Has EA blocked all of its users to force us to change passwords? : -?
Edited:
After this change I can now play from Chrome again.
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