Forum Discussion

piouytrewq's avatar
piouytrewq
Seasoned Newcomer
7 years ago

can't purchase TA Funds

I have done this many times before, but this time it doesn't seem to work. I hit the "Purchase TA Funds" button, enter the details of my MasterCard and CSC code, but then I get:

Something went wrong
your order could not be completed. Try again.

I want to renew my upgrades in a few days. Please help.

5 Replies

  • Are you using a new card?You might try adding the Card as a registered payment method to Origin.
    Or contact customer service directly:
    https://help.ea.com/en/contact-us/?product=cc-tiberium-alliances&platform=browser&category=orders&issue=report-payment-error&isChannelSelection=true
  • piouytrewq's avatar
    piouytrewq
    Seasoned Newcomer
    7 years ago
    It is not a new card. I paid with it before. The card is listed among available options and its last 4 digits are mentioned correctly.

    I contacted customer service after which a pop-up appeared with the message: "Hold tight, we're putting your information together and contacting an EA Advisor.Please stick with us until we confirm your case number on the page behind this window." This was several hours ago already, nothing happened since then.
  • piouytrewq's avatar
    piouytrewq
    Seasoned Newcomer
    7 years ago
    I have started a new chat/question. So now I have #934063970 and #841269196 cases.
  • piouytrewq's avatar
    piouytrewq
    Seasoned Newcomer
    7 years ago
    > @EE_Elephterion said:
    > Are you using a new card?You might try adding the Card as a registered payment method to Origin.
    > Or contact customer service directly:


    Any update yet ? I receive no response in chat ...
  • Unfortunately this is where my possibilities end, as all payment is done by EA Customer service. I can only recommend to wait for the support to answer you.

About Tiberium Alliances Technical Issues

Having problems running the game or a script? Get help with Command and Conquer: Tiberium Alliances with the community!1,663 PostsLatest Activity: 17 days ago