Firestorm 23 issue.

Hi. I can't enter firestorm 23 server, it stacks at the position shown on attached picture. I didn't play this server with this account, as far as i remember i entered once and didn't play till now. Tried to enter for a long time with no access, and after you made a maintenance yesterday i see rank change (current - 882, it was a 1001 before), which means the system recognize this account as active, if i'm not mistaken. Could you fix the issue? I'd like to play this account firestorm 23 server. Thnx.