I want a refund off my money

oh, by the way: please SOIXIE do NOT reply - you are not taken seriously

"CommanderDolf;c-1966619" wrote:
oh, by the way: please SOIXIE do NOT reply - you are not taken seriously

Definitely responding now!


Refunds are not available through this forum in any capacity, no one here has that authority. There is a support button at the top of page, use it to contact EA support directly. Somewhere down that path is a 'chat now' button, use it. You'll reach a customer service rep that is clueless, they work off cue cards and will tell you to clear cache and try five different browsers. Whatever they recommend, respond with something along the lines of "I've tried that". Be courteous to them, they will use any excuse to disconnect you. Somewhere in there, be sure to suggest you've paid money for the game and want a refund. This will go above their head as they do not have the authority to issue refunds. Ticket will get 'escalated', but from a corporate stand point and the EULA, a refund is not realistic. You should however, receive some 15% off coupons as everyone else has.

Good luck!

Your refunds arrived (in game mail) CommanderDorf, enjoy;

From: EA
Subject: Compensation for the outage during July 2018


Hello Commander,

we have, for the outage during the last days, prepared a compensation in the form of various ingame items such as Command Points and Offense Repair Time. This consists of:

7 days Offense Repair Time capacity +18h
7 days Command Points capacity +200
5x 12 Command Points
2x 12h Offense Repair Time

We hope this will remedy the inconveniences you experienced during the server move and we thank you for your patience and understanding. The compensation will be awarded to you on every world you visited in the last 30 days.

I'm now having to repeat myself - do not quote the message from this forum without at least adding a comment. You did not post the compensation nor did you agree it and you do not represent EA in any way, shape or form.

"gamerdruid;c-1967114" wrote:
I'm now having to repeat myself - do not quote the message from this forum without at least adding a comment. You did not post the compensation nor did you agree it and you do not represent EA in any way, shape or form.

"from this forum without at least adding a comment."
- I added a comment, but the quote isn't from the forum. I reposted a global EA statement that was sent in game to the entire C&C community. I've added "(quote)/(/quote)".

"You did not post the compensation nor did you agree it"
I believe you meant "you did not agree to it" or something. Compensation from corporate mongers is never "agreed to", it will suddenly appear in our inventory. Nor is compensation anything negotiated, the EULA protects them. I've added quotes and cited EA, in a rush yesterday and I've never pretended to be EA. I'm not understanding what universe would exist whereby some random naive idiot could or would ever remotely believe I represent EA, perhaps Aliens exist there. Regardless, fixed.