Hi,
For weeks we have been having issues logging in.
It takes about 5 attempts to actually log in and then you run into error screens which you have to refresh again.
I understand the infected challenge but the login challenge?
Fix your stuff, its a shame you cant hold the place together with the billions you earn.
@redmatch1 you're probably not alone in having issues, but there isn't a general clamour here about login issues.
Is it a problem with the authentication process, ie you're not able to get past the the first stage of logging in?
Are you using a PC or a MAC or other equipment to attempt to access the game?
Is it a problem accessing a particular world?
Do any error messages appear? Which ones?
Have you cleared your browser session and cache?
Have you tried a different browser?
Have you tried a different computer?
Have you tried from a different location (a friends house or internet cafe)?
Yes.
PC.
No, main page.
You cannot access the game at this time. Please try again later. ( thats once you log in after 3 attempts.
Then you need to press change world to see any of your worlds, wont show the last one you accessed.
Yes
No, shouldnt have to and dont bother asking.
I dont have friends, thats why i play this game and its 2023, we dont have internet cafes.
@redmatch1 The login process isn't working, as you pointed out.
My only suggestions left would be to change your password (via the EA app not elswhere).
If that doesn't work then try creating a new account to see if that works. If that works, then contact EA help directly.
As for 'Internet cafe' that was shorthand for 'internet in a cafe or other estabilishment' which we certainly do have in 2023!
🙂
it does work but after many attempts.
thats the issue
