New log in procedure

"arizcolo;c-1947647" wrote:
And what was the real reason they decided to "fix" the login procedure? Multi-accounting? What a ridiculous solution. Does anyone remember the MONTHS that this issue was discussed in the forums? There are CLEAR guidelines as to what you can and can not do with multiple accounts. IF THEY WANT TO ELIMINATE multi accounting by messing with the login procedure: (a) ADMIT THAT IS THE HIDDDEN AGENDA, and (B) GET IT RIGHT!!!!!!!!!

Multi-accounting was not the reason for the change - security of the login procedure and making it 'work' the same as other EA was.

I know, it doesn't work yet!!!

Try logging in via https://www.tiberiumalliances.com/en/logout
then in via
https://gamecdnorigin.alliances.commandandconquer.com/WebWorldBrowser/index.aspx

for each account you play.

I believe it is none of the above. I have suggested rolling back but for some reason the cause of the issue cannot be rolled back. I don't know why.

We understand the players frustration, but there is only so much we can do for now to alleviate the problem until a fix is in place.

"HueyGM;c-1948708" wrote:
Well, I'm afraid it must be one of the above, it has to be.
Either they didn't test at all, or they did.
If they did, then they knew about the errors or did not find them.
If they knew about them they ignored them at our expense.
If they did not find them before release then their testing was not done competently.
If they did not test at all then, again, competency must be questioned.

I'm not trying to be disrespectful, I appreciate the work of the mods and others offering solutions.

For a company to fundamentally change the portal where customers login and pay funds to that company, and break it to the point where the lifeblood of the company is at risk - and not communicate in some way to the paying customer - is amazing and more than a little disappointing. Customers money that has been used to purchase is wasting away eg. people who increased CP will hit their limits and not gain any benefit.

The game developers didn't actually do the change so it is none of the above - it is EA who may fit in with all or some of the above!

If players (members of this forum) had stuck to one thread it would have been a massive one, but as you say easier to follow.

The number of threads created and the variety of issues the login problem created meant that as moderators we weren't able to sensibly merge threads. I've merged threads in the past when we have issues as have other moderators but on this occasion we were too stretched to do so.

We've also seen in the past that even if we have comments from the Developers of The Game the comments don't always get confined to that thread.

I'm with everyone else here, not only is logging in darn near impossible I was unable to play at all last weekend. Additionally I have several accounts that I've normally played at the same time via multiple windows, now I just get kicked off when I log into another one. What in the crap is going on? It seems that you all just don't want people to play here. Good grief I've been playing for years and now it's impossible to play in a reasonable manner that doesn't just drive you crazy! Can y'all get this mess fixed? What in the crap was wrong with the way it was?

What is taking so long to get this mess under control EA? This situation is untenable to say the least.

I think it is driving them mad too!

this is what i officially got in my email from EA Customer service and game tech's about the login problems. and a month worth of communications in regards to issue.


My name is JP and I am a specialist here at EA. I am currently looking into your case and first of all, let me apologise for any inconvenience caused and the length of time you have been waiting.

The good news is that your case is now in my queue so I will be able to keep a close eye on it and will do my best to respond in a timely manner so you are not left waiting.

So I can see here you are having issues after being a long term player with C&C Tiberium Alliances.

I carefully read through your conversation with the previous advisor who has sent this to my department and I have been looking into this for you and my colleague who is an Expert for our other titles has informed me that any requests regarding Tiberium Alliances needs to be referred to this specific forum - https://forums.ea.com/en/commandandconquer

I understand your frustration and also that you feel that no one cares about your issue but I have been informed that as long as you post on this forum that one of the moderators will reach out to you directly.

Thank you again for your patience while waiting to hear back from us.we work on your issue George.

Classic post Tusi. Translation: "I have no idea what to do so I will just babble on". I get the impression the person was just typing in a script from his "customer service manual".