CANNOT ENTER TIBERIUM 12 OR WRATH 6 SINCE SERVER UPDATE!

I've gone through about half in this list and closed them. If your world is offline there is no need to report it here, the team know many worlds are not working. If there is no update or information available then there will be no post!

The problem isn't that people can't log in or are opening new posts and crying because they can't play the game they've paid money into...it's the fact that there isn't any real detail...for 90 minutes I have searched all over looking for specifics. Not just "we're rebooting" and "worlds are offline", I'm looking for problems and causes, I'm looking for devs posting to players who may have technical insight that they can bounce ideas off; I'm looking for - we're putting the worlds back on the old servers while we rectify the new ones;Or someone took the petty cash for a drink up after the England Vs Croatia game and now the electricity has run out at HQ.People don't respond well to vague answers and that's all I'm seeing. To be honest I don't really care that I haven't played in 3 days, this is a bad habit anyway, but I have spent £75 this month alone and I do care that I am not getting my money's worth.

"Soixie;c-1965600" wrote:Then register a complaint directly with EA and voice your concerns there, show respect when discussing the issue with them and you might be pleasantly surprised. As been explained with crystal clarity already; EA attempted to move server hosting and it didn't go as planned, they are working on it and there is no ETA. You aren't going to get anything more detailed than this, unless you go to work for EA one day and get assigned to the team responsible for it.Hey Soixie, thank you for your passive aggressive response, I was just airing my thoughts over you posting multiple hyperlinks to someone who is obviously aggrieved by not being able to play. We don't, for the most part, care what EA do with their servers; we do, however, have a natural tendancy to want to be kept in the loop - you're busy implying a pleasant letter to EA is the way to go - I and many others believe keeping paying customers updated is a matter of courtesy that EA needs to employ and not us. How can you not have a single update since 11:58 this morning? (I mean EA of course and not you Soixie)And by the way, had I been working for EA, I would have contingencies because I know how to IT.

Most welcome for the consolidated list and it wouldn't surprise me if one or two links are not relevant. I agree, I generally code /plan for at least two failures with redundant back ups but this isn't the USA.

you see what it is Soixie is that if EA posted a simple message (acknowledging the problem and error messages that we might encounter on the landing page, rather than continuing to just notify us of maintenance or forthcoming worlds) then you wouldn't get the multiple "dead horse"(as you put it in another thread) threads. We don't sign up to read every thread, we sign up to play, when it doesn't work we post a thread - simple - oh it doesn't work let's see if anyone knows about it, NOT oh it doesn't work, lets go to the forums and sift through a million threads from people with varying levels of issues, some of which are quite often ridiculous (as I'm sure you and the moderators appreciate). The take home from this?if something goes wrong you let people know in a single immediately accessible location such as the landing page and it will cut out a lot of crap.The alternative is you get passively stroppy about multiple threads, gamerdruid wastes time and minutes of his life closing multiples/duplicates - everyone wastes a whole load of time. No-one is going to contact EA as you suggeste, it's recreation, it winds us up but we switch to another form of recreation like winding you up posting on forums :D I'm just about to open a million new threads all on the same subject ;P

slow or not working servers September 2018. ONLY report your problem here!

273 Replies

EE_Elephterion
8 years ago
We are still busy trying to get all worlds online again, but I can't give you any ETA. Of course we understand that this is annoying for the players but we are also not happy with the slow progress over the weekend.
CV_Renegade
8 years ago
The Danish Server Verden 1 is down and have been down since July 13th.

If I call tech support I get the same BS to clear my browser

What are the new adress for Verden 1?

When can we expect to play the game again?
gamerdruid
Hero+
8 years ago
"Santoruga;c-1966002" wrote:
3 days of RT has been given by EA last Friday to compensate all the hardship. If players are not using it by Sunday, EA will remove it for free.

We were working very hard on Saturday, at least half day, to read all your concerns and complaints. And a bit on Sunday to check if servers are still down or not. We do not have any estimate on when the servers will be back again. We are getting closer to fix it though, as we are able to bring the web server up.

We will move forward with patch 18.4 on CNCAPP01 to 3 on Monday. We encourage all players to help test the patch as they usually do and we have high hope that the patch will accidentally fix this annoying login issue.

Thank you again for your support in testing our patches. Don't forget that we have a 10% off sales on 90,000 TA funds next week.

This is not true - please don't post misleading information. @Santoruga has no official standing on these forums.

The4thEmpire
1 POSTS MEMBER July 16, 2018 1:53AM
There is the real possibility that all the relevant data has been irretrievably lost and someone forgot to run a backup before the data move. So the problem is to find a backup that's within a month of age, restore that, and then determine how much user progress has been lost. But, yes sadly, EA eula is ironclad - they never claimed to be able to provide 99.99% availability and they sure as hell aren't responsible for reimbursing lost game time. At the end of the day, however, they will need a massive customer service campaign to regain our loyalty and custom after this fiasco.
And please, Soixie, I see you're keeping a low profile, good idea dude - it ain't fair for you to be taking one for the EA team ;) and my post certainly doesn't need a reply from anyone.

Your post does need a reply! There is NO possibility that the relevant data has been lost. Do not suggest otherwise./
EE_Elephterion
8 years ago
We are seeing a light! We have rebooted the servers and are now looking at the remaining worlds who are still not providing access for players.
nefrontheone
Seasoned Ace
8 years ago
World8 Spain looks like online now http://prntscr.com/k6zp7i but really don't loads http://prntscr.com/k6zoha

CNCAPP02

Fifth day without game, starting
EE_Elephterion
8 years ago
"nefrontheone;c-1966126" wrote:
World8 Spain looks like online now http://prntscr.com/k6zp7i but really don't loads http://prntscr.com/k6zoha

Yes, hence I said we are looking now into the worlds that do not respond full yet.
luvulongtime123
8 years ago
whats the compensation?
for loss of packages, CP RT etc?
for the loss of bases?
what are you going to do to recompense us?
i have played this game for over 6 years (stupid i know) in that time i have spent a fortune building up these accounts
what value do you put on them because if you do not fix this i want all of my money back

some reading for everyone effected

If you need advice or wish to report problems with goods or services, bought from a trader based in the UK, the appropriate advice agency is the Citizens Advice Consumer Service which can be contacted on 03454 04 05 06

Please note that if you need advice on a problem with goods or services bought outside the UK, you need to contact the UK European Consumer Centre on 01268 88 66 90

The Online Dispute Resolution (ODR) helpline, hosted by CTSI, provides assistance to consumers who wish to use the ODR platform to resolve complaints about online purchases. The helpline can be contacted by phone on 03456 089579, or by email at odr@tsi.org.uk. Telephone lines are open from Monday to Friday 09:00am to 5:00pm (closed bank and public holidays). More information is available on its website, https://www.odrcontactpoint.uk/
fifa2013k
8 years ago
whats the compensation?
T0TILMAN
8 years ago
"T0TILMAN;c-1965892" wrote:
Mundo 5 (Portuguesa) dont work too

Finally World 5 is working now
fifa2013k
8 years ago
WORLD 7 POLISH OFLIINE ..

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slow or not working servers September 2018. ONLY report your problem here!

273 Replies

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