CANNOT ENTER TIBERIUM 12 OR WRATH 6 SINCE SERVER UPDATE!

I've gone through about half in this list and closed them. If your world is offline there is no need to report it here, the team know many worlds are not working. If there is no update or information available then there will be no post!

The problem isn't that people can't log in or are opening new posts and crying because they can't play the game they've paid money into...it's the fact that there isn't any real detail...for 90 minutes I have searched all over looking for specifics. Not just "we're rebooting" and "worlds are offline", I'm looking for problems and causes, I'm looking for devs posting to players who may have technical insight that they can bounce ideas off; I'm looking for - we're putting the worlds back on the old servers while we rectify the new ones;Or someone took the petty cash for a drink up after the England Vs Croatia game and now the electricity has run out at HQ.People don't respond well to vague answers and that's all I'm seeing. To be honest I don't really care that I haven't played in 3 days, this is a bad habit anyway, but I have spent £75 this month alone and I do care that I am not getting my money's worth.

"Soixie;c-1965600" wrote:Then register a complaint directly with EA and voice your concerns there, show respect when discussing the issue with them and you might be pleasantly surprised. As been explained with crystal clarity already; EA attempted to move server hosting and it didn't go as planned, they are working on it and there is no ETA. You aren't going to get anything more detailed than this, unless you go to work for EA one day and get assigned to the team responsible for it.Hey Soixie, thank you for your passive aggressive response, I was just airing my thoughts over you posting multiple hyperlinks to someone who is obviously aggrieved by not being able to play. We don't, for the most part, care what EA do with their servers; we do, however, have a natural tendancy to want to be kept in the loop - you're busy implying a pleasant letter to EA is the way to go - I and many others believe keeping paying customers updated is a matter of courtesy that EA needs to employ and not us. How can you not have a single update since 11:58 this morning? (I mean EA of course and not you Soixie)And by the way, had I been working for EA, I would have contingencies because I know how to IT.

Most welcome for the consolidated list and it wouldn't surprise me if one or two links are not relevant. I agree, I generally code /plan for at least two failures with redundant back ups but this isn't the USA.

you see what it is Soixie is that if EA posted a simple message (acknowledging the problem and error messages that we might encounter on the landing page, rather than continuing to just notify us of maintenance or forthcoming worlds) then you wouldn't get the multiple "dead horse"(as you put it in another thread) threads. We don't sign up to read every thread, we sign up to play, when it doesn't work we post a thread - simple - oh it doesn't work let's see if anyone knows about it, NOT oh it doesn't work, lets go to the forums and sift through a million threads from people with varying levels of issues, some of which are quite often ridiculous (as I'm sure you and the moderators appreciate). The take home from this?if something goes wrong you let people know in a single immediately accessible location such as the landing page and it will cut out a lot of crap.The alternative is you get passively stroppy about multiple threads, gamerdruid wastes time and minutes of his life closing multiples/duplicates - everyone wastes a whole load of time. No-one is going to contact EA as you suggeste, it's recreation, it winds us up but we switch to another form of recreation like winding you up posting on forums :D I'm just about to open a million new threads all on the same subject ;P

slow or not working servers September 2018. ONLY report your problem here!

273 Replies

gamerdruid
Hero+
8 years ago
The 2 factor system also has an ability to send to an alternative address and to cell phone aka mobile phone. It would be worth setting up these two alternatives.

I have occasionally found that I get 2 codes sent via the phone method (but they are the same) so that works too.
The4thEmpire
8 years ago
Yes I had hoped something like that would be possible, however, every security related item i choose takes me back to Login Verification/Security Code. Even when I try to open a new ticket. I've hit a brick wall - is there a support@ea email address that you can send me to my email address please? boga at uk2.net

Cheers dude (not dudette ;) )
The4thEmpire
8 years ago
Trying to see if I can get a chat session going with tech support :#
The4thEmpire
8 years ago
Oooh they got an AI in the chat! How snazzy...
The4thEmpire
8 years ago
Finally got that sorted, loaded authentication to my google authenticator, and good to go...strange how all this was done through Origin.com and not EA.com - good night all
gamerdruid
Hero+
8 years ago
I'm glad you managed to get things working.
sigx6
8 years ago
What about Tiberian 24? It is not accessible for a week now
EE_Elephterion
8 years ago
https://prodgame06.alliances.commandandconquer.com/370/index.aspx
Tiberium 24 resolves normally for me. That world will be moved tomorrow btw.

Can you be more specific about the error?
IrvTheCurve
8 years ago
World 77 looks to be down again. This just happened. (The world selector still shows it available, but https://cncapp03.alliances.commandandconquer.com/224/index.aspx does not load,)
DonCarriere
8 years ago
This is what I can report: I login from the office using Win10 and 0365, l can log in Tiberium12 just like normal. Then I come home on my Win7 machine and my laptop and I have a problem as follows:
1. I login to Origin using browser only.
2. I press play button and two factor jumps up
3. I ask to send to my mailbox. It takes over 120 seconds every time (I have a 20M fibre line)
4. Log into jump screen with my correct world showing.
5. Press Play button and timeout after 2min. bot on laptop and desktop.
6. I now need to try it on my kids machines.
7.

So my advice for now, try a windows 10 machine and see if it allows you to login?

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slow or not working servers September 2018. ONLY report your problem here!

273 Replies

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