Substituting for Friends Error

There is a rule about substitutions. 50% of the time on a particular world. This is standard on all new worlds. It does mean that at the start of the world substitution days are limited. Also, the clock is ticking from the day the substitution is accepted, it doesn't count the time online using the substitution.

You don't say which world or how many days the players have been on the world so it's difficult to comment on whether there is an error or not.

On w50 mate
The player in question started the world on the first day it started.
But i just managed to log on his account
So it seems sometimes sub works then other times its not
Few of players in our alliance had similar problems
This is the third time its happened to me subbing others

Can you review this data ?

https://prnt.sc/1sr4rc0

When "Maximum possible substitution days" is ZERO, no one can subst.

Well the Problem has again happened

Was working ok yesterday
But sadly not today again its getting past a joke.

The player in question started on the First Day of W50
And i have had sub for only10 days of the 30 days allowed

Next time that you log in take a note or screenshot of the substitution page.
At a weekend errors of this kind won't be looked at.

Don't work on these at weekends
Funny never have a problem paying for funds on weekends

Secondly on the subject of paying
We pay so we don't get errors or should not get errors
When one is Reported its your duty to Correct it as soon as Possible
Error has been pointed out now its up to you to solve it

If the Service paid for Fails or is Faulty you are Liable
By law in the UK and you need to provide a refund for faulty services or goods you provide
Its called a Consumer Protection Act

Been playing and paying for a long time on this game
I no when its a Fault on Substitutions
And i no player in question has not been substituted for 50% of game time
Its is not isolated case other members of my alliance have had the same issue
This my 3rd time that it has happened to me on W50 with 3 different players

Would accept it as rule of the game

But maybe tomorrow i will be able to login and sub player
Like yesterday was told the 50% Rule in the morning when i tried
Then the Afternoon i did actually manage to login into the account as normal

So clearly that makes it a Fault and not your 50% player time rule.

"johndean1956;c-2207609" wrote:
Don't work on these at weekends
Funny never have a problem paying for funds on weekends

Secondly on the subject of paying
We pay so we don't get errors or should not get errors
When one is Reported its your duty to Correct it as soon as Possible
Error has been pointed out now its up to you to solve it

If the Service paid for Fails or is Faulty you are Liable
By law in the UK and you need to provide a refund for faulty services or goods you provide
Its called a Consumer Protection Act

Been playing and paying for a long time on this game
I no when its a Fault on Substitutions
And i no player in question has not been substituted for 50% of game time
Its is not isolated case other members of my alliance have had the same issue
This my 3rd time that it has happened to me on W50 with 3 different players

Would accept it as rule of the game

But maybe tomorrow i will be able to login and sub player
Like yesterday was told the 50% Rule in the morning when i tried
Then the Afternoon i did actually manage to login into the account as normal

So clearly that makes it a Fault and not your 50% player time rule.

Without going into the ins and outs of law, not allowed here, you do know that Envision is in Germany and the UK left the EU so they no longer have to recognise court action in the UK. EA is in the US and you'll have a similar problem.

When a fault is identified by a user more information is often required and I've requested that. Your assertion of what you 'know' isn't enough to track down a fault. I asked you to post the screen shots when you next managed to log in, I can't see any.

I've never said it's not a fault. Working at weekends is limited to emergency breakdowns of a technical nature such as a world going offline and not faulty code (if that is what it is).
Payment systems are run by EA in the US and are automated. When they go down, they have a team to investigate it but at weekends it can take a long time to resolve an issue.

Yes, please, it is very important that we all provide the maximum information when we detect a bug with the intention of providing developers with all possible means to recreate the failure in the system and seek a solution.
Screenshots, step by step of how the error occurs, cause and consequence of the failure ...
Developers are not perfect and can introduce bugs in the code but they are also very careful with their work and if an error is detected they get down to work to solve it.

So Envision is not recognising the UK consumer laws because of leaving the EU cartel

Think you better inform the UK players they have no Rights to any form of Protection here

That could be interesting results
Especially if i inform my Bank and they start to block transactions to Envision
That will start chain reaction and other banks will follow suit
After they find there customers get no consumer protection from your Company
Could be facing a serious dent in your profits
Think you need to check that out before i Post it in the Forum


Fault its not Rocket Science its rather basic
1 Click substitution
2 Select player press OK
3 Get message saying 50% of time player has existed on this world
You really need a Picture

Up date for you on rights protection of UK residents

Question asked reply below.

Will refund protection under section 75 of the Consumer Credit Act still apply to goods and services bought with my UK credit card after Brexit?

Yes, section 75 is UK legislation – so is unaffected by the UK leaving the EU.

It means you can claim refunds from your credit card provider if a retailer or trader is in breach of contract or mispresents goods or services.

Section 75 also applies to foreign transactions as well as goods bought online, by phone or mail order for delivery to the UK from overseas.

So that means i report you for failing to recognise section 75
Your company faces a block from UK banks
Plus any active for Bad Service. Card Fraud and Faulty Goods resulting in financial loss
The Bank would refund the card holder
Then the Banks would proceed to prosecute your company for the money and illegal practices
So i suggest before you post ill informed statements you double check first