TA Funds and refunds
Got an issue here, looking for the right place to deal with it. Hopefully someone can help me out.
I was buying a +4 package amount for 30 days for 1699. Low and behold, they have this autoselected to the max amount you can buy with your funds available...conveniently sitting right below the "1" amount that I wanted to buy. So instead of buying 1, I got 12. Cost me 20388 in funds, I now got 50 package amounts . Its an honest mistake, everyone who plays KNOWS you don't need no 50 package amounts. I immediately went to EA support and asked if they could look into this and refund it, and after the total runaround and talking to 2 different people, I was told that EA does not support the game and that they would not do anything to help me. Really?? The who manages the TA fund purchases? Who gets the money when I make a purchase them ? Does it just vaporize into thin air?
Im looking for a solution here. Im out 20388 in funds and would like it returned. Anyone have suggestions?
I was buying a +4 package amount for 30 days for 1699. Low and behold, they have this autoselected to the max amount you can buy with your funds available...conveniently sitting right below the "1" amount that I wanted to buy. So instead of buying 1, I got 12. Cost me 20388 in funds, I now got 50 package amounts . Its an honest mistake, everyone who plays KNOWS you don't need no 50 package amounts. I immediately went to EA support and asked if they could look into this and refund it, and after the total runaround and talking to 2 different people, I was told that EA does not support the game and that they would not do anything to help me. Really?? The who manages the TA fund purchases? Who gets the money when I make a purchase them ? Does it just vaporize into thin air?
Im looking for a solution here. Im out 20388 in funds and would like it returned. Anyone have suggestions?
