Audio not working properly

HI @mrsebros To check have you made any changes to default in-game settings?

Also, when you have a moment can we try the following steps?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode, then just try running the client and game

Hope this helps!

I've just tried all the things you've listed and nothing worked and yes I've changed my in game settings

Here's a link to a video I got of it https://medal.tv/games/imported-clips/clips/1vbPQXmxvWvDaQ/d1337LfrToR9?invite=cr-MSxFQzAsMjI5MjY2Mzcs 

Hi @mrsebros 

Apologies on the delay, thanks for the video!

Would it be possible to get a bit more information?

Would it be possible to get more information on this?

• What type of Audio device are you using?
• Have you changed in-game audio settings at all?
• Do you have any recording or audio software (like a virtual mixer) running?
• If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

Cheers!

1. Using a pair of Astro A40 TR's
2. Yes Ive changed in-game volume settings to be a bit lower than default
3. Yes Im running audio through Steelseries Sonar and Im using Shadowplay to record
4. Im not sure i have any EA app Error ID

Hi @mrsebros 

Thanks for this info you can get the EA app Error ID with this link - Error ID

To check, have you tried closing the Sonar app and Shadow play and then launching TF2 to check if the same issue happens?

Cheers!