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Anonymous's avatar
Anonymous
9 years ago
Solved

Can't purchase Titanfall 2

Every time I press "Buy" it takes a few seconds and then this message appears...

"We had some trouble processing your request. There could be an issue with your order, please check your order history to see if your transaction was completed successfully, if not, try again later."

I've checked if it does the same for other games on the origin store page and they all work fine.

PLEASE HELP!

  • EA_Archi's avatar
    EA_Archi
    9 years ago

    Hello @EnigmaYT 

    I would suggest you to bring this directly to EA Advisors  https://help.ea.com/en/contact-us/new/. It seems, like there can be something wrong with your account, and we can`t manage individual accounts on Answers HQ.

    Let us know should they resolve this for you.

7 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

     cant choose a different payment method, I don't even get that far. it happens as soon as I click buy

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    Hello @EnigmaYT 

    I would suggest you to bring this directly to EA Advisors  https://help.ea.com/en/contact-us/new/. It seems, like there can be something wrong with your account, and we can`t manage individual accounts on Answers HQ.

    Let us know should they resolve this for you.

  • Anonymous's avatar
    Anonymous
    9 years ago

    okay I will, thanks!!

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    @EnigmaYT 

    Let us know if your matter has been resolved by our Advisors. 

    Cheer,

    Archi

  • Levius32's avatar
    Levius32
    5 years ago

    I have same problem wirh all games included Titanfall 2, When I press the buy now button I get error 

    ref. #1408000

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    I'm closing this thread to stop it from being necroed.

    If you having purchasing issues, try the Origin webbsite instead.

    If you have any issues with Titanfall 2 please make a new topic about the issues you are having and what kind of steps you have tried to solve them.

    /Atic

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