[March 20th update] Connection Issues for Xbox One and PC

[EDITED March 20th]

Our team is working to apply a patch that we feel will provide a better connection to the Microsoft servers and should resolve some of the issues being reported within this thread. The patch is currently being tested and will be deployed as soon as we verify the fixes being applied.

Our team will continue to collect the data posted here and keep trying to isolate possible issues.

On a side note, we have been seeing reports of consumers who have had connection issues and have now been able to connect and get online. If you have had the connection issue and have been able to get online, we would also love to know your issue is resolved.

Thanks

Mathew Everett

EA Titanfall Community Manager

http://www.twitter.com/sledgehammer70

[Original Message]

I wanted to create this thread to help our team collect a bit of information from gamers having issues connecting to servers or even getting into matchmaking. Overall we need the info from you to help find out what might be happening.

Note: We are aware of an issue with Belkin routers that are causing connection issues. You will need to unlock specific ports on that router and Belkin is offering direct help and is working on a firmware update. You can contact their customer support here: https://twitter.com/BelkinCares

Please post the following information below in a response:

Platform: PC or Xbox One?

Country:

Internet Provider:

Router Brand:

Router Model Number:

Data Center connecting to in game:

What error are you getting: (If you're able to snap a screenhsot that helps as well.)

Sample:

Platform: PC

Country: USA

Internet Provider: Verizon Fios

Router Brand: Motorolla

Router Model Number: Model xxxx

Data Center connecting to in game: West US

What error are you getting: <insert you specific error here>

Thanks

Mathew Everett

EA Titanfall Community Manager

http://www.twitter.com/sledgehammer70

1,093 Replies

thealmightyderp
12 years ago
Platform: PC
Internet Provider: Bright House
Router Brand: NetGear model: WNDR3400v2
Data Center connecting to in game: East US
What error are you getting: Stuck on the screen with the ships until a message pops up saying the server has timed out.
Anonymous
12 years ago
Platform: PC
Internet Provider: RCN
Router Brand: Cisco Linksys E3000 Wireless-N
Data Center connecting to in game: East US
What error are you getting: Once I'm in-game, I recieve constant "retrying connection to server" notices every 5 seconds or so that interupt the gameplay for about 10 seconds.
*In case it might be relevant, I also use an Asus USB-N53 Dual Band Wireless Adaptor
Tungsten_Warden
12 years ago

Platform: PC
Internet Provider: AT&T
Router Brand: D-Link DIR-655 (Currently Connected via Ethernet)
Data Center connecting to in game: West US
What error are you getting: Get stuck at the "ship" loading screen until I close the program or get a "Connection Timed Out" error.

EDIT:
Resolution: 1920x1080
Graphics Card: EVGA 760 FTW w/ACX Cooling w/ 4GB DDR5
Anonymous
12 years ago
Can you guys confirm what your texture resolution is set to in the video settings of the game? This can also happen if you are set too high for your video card memory.
Ace_Portgaz_D
12 years ago
Platform: PC
Internet Provider: Telenet
Router Brand: Belkin N600DB Wireless Router
Data Center connecting to in game: West Europe
What error are you getting: Stuck on the screen with the ships until a message pops up saying the server has timed out.
How are we suppose to fix the belkin issue? I can play with LAN, but I want to fix this router issue so I can play wireless on my laptop.
Anonymous
12 years ago
Platform: Xbox One
Internet Provider:TWC
Router Brand:Belkin N600 DB router Model#- F9K1102 v3 🖥️, connected directly to router itself
Data Center connecting to in game: East US
What error are you getting: Stuck at the loading screen with the ships on it.
Dbane567
12 years ago
Platform: Xbox One
Internet Provider: Frontier
Router Brand: Netgear: Model 7550
Data Center: North Central US
Error Message: "Error disconnected from Xbox Live"
NAT is open.
Anonymous
12 years ago
I have the exact same issue, spent 2 hours on with xbox and they redirected me here.
how do i contact someone??
Theacee
12 years ago
UPDATE: I realized that the actual problem I was having was that I would only be able to play one match and then the second would not load. I was able to fix it by putting my router into DMZ mode. I have now played 6 straight games in a row with no issues. This should be used as a temporary solution until they can pin point what the issue is exactly.
Platform: Xbox One
Country: Canada
Internet Provider: Shaw
Router Brand: D-Link 636-L
Data Center connecting to in game: West US
What error are you getting: Able to play first match fine but second match would get stuck at the map loading screen.
Anonymous
12 years ago
Same here and i have the same router.