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3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @mrsebros 

    Apologies on the delay, thanks for the video!

    Would it be possible to get a bit more information?

    Would it be possible to get more information on this?

     

    • What type of Audio device are you using?
    • Have you changed in-game audio settings at all?
    • Do you have any recording or audio software (like a virtual mixer) running?
    • If on PC, please share a DxDiag and an EA app Error ID

    We can use this information, to help make the team aware of the issue and to further investigate. 

     

    Cheers!

  • mrsebros's avatar
    mrsebros
    New Rookie
    3 years ago

    1. Using a pair of Astro A40 TR's
    2. Yes Ive changed in-game volume settings to be a bit lower than default
    3. Yes Im running audio through Steelseries Sonar and Im using Shadowplay to record
    4. Im not sure i have any EA app Error ID

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @mrsebros 

    Thanks for this info you can get the EA app Error ID with this link - Error ID

    To check, have you tried closing the Sonar app and Shadow play and then launching TF2 to check if the same issue happens?

    Cheers!

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