A question to those with the problem: have you tried to reinstall?

These are all on the first page:
http://forum.ea.com/eaforum/posts/list/10356901.page
http://forum.ea.com/eaforum/posts/list/10356804.page
http://forum.ea.com/eaforum/posts/list/10357350.page

They pretty well cover it.

losing level 57 and its buildings and quimby's pool too

LPNintendoITA wrote:
i still don't get one thing, has anyone that have the problem reinstalled the game and see if that fixes it?
with the double download that happened it could have been that the factor that screwed up the files for you.
can you try now? the ea customer service said it was a problem with their server too.

Yes,EA said they will try to fix in 48h,only need to wait...

and lose Muscle Marge :(

I installed the bad update yesterday and was sent back to level 56, losing the level 57 content. After a reinstall, I was at level 57, but lost all the three buildings of that update and all quests have been resetted. In short: a reinstall did not fix anything.

LPNintendoITA wrote:
i still don't get one thing, has anyone that have the problem reinstalled the game and see if that fixes it?
with the double download that happened it could have been that the factor that screwed up the files for you.
can you try now? the ea customer service said it was a problem with their server too.

I did try uninstalling/reinstalling. It did not fix anything for me. It still has me wanting to start the Level 57 Questline with all the L57 available for me to repurchase. That would be "okay" but I am still missing the Self-Sufficient House and Shapes/Muscular Marge that I paid for.

Yup, same here. Just reinstalled, but Belle and the three other houses for ingame cash are still missing.

To be honest, it's not "okay" for me to invest 1.6 Million ingame cash again and do all the quests again (I invested a decent amount of money since 2013 into this game - so it's not free to play for me any more).

ok then, when you reinstalled did you download only once or twice?

Only downloaded once

I just tried uninstalling/reinstalling. Only one download and nothing is fixed. I'm still missing all the buildings from level 57 both the donut purchased and in game cash ones.