Beware. Ripped off. Terrible customer service.

"phorc23;d-252299" wrote:
Ill try to keep this short. On the night when the black friday deal was presented, i saw it as a good deal and bought 132 donuts to get the gold tokens. Something bugged in the process and and my purchased donut bar reset and i didn't receive my bonus 10 tokens. I've been back and forth with cs about 20 times in the past 5 days, sent all the proof of purchase and still they have done nothing to rectify the missing token.. I'm still waiting. They've told me twice now to log out of my game so they can replace my token only for them to come back and say they need even more proof.. I'm beyond frustrated with this. Has anyone else experienced this sort of situation? This is by far, the worst customer service i have experienced in a gaming company.

"spyder1952850;c-2103295" wrote:
As has been pointed out before, this isn’t an EA problem. They can’t fix it. Check in with TheAppStore, Google Play, or whoever you paid for the donuts.
I can’t find the link to the previous thread(s), but there are a few.

"phorc23;d-252299" wrote:
Ill try to keep this short. On the night when the black friday deal was presented, i saw it as a good deal and bought 132 donuts to get the gold tokens. Something bugged in the process and and my purchased donut bar reset and i didn't receive my bonus 10 tokens. I've been back and forth with cs about 20 times in the past 5 days, sent all the proof of purchase and still they have done nothing to rectify the missing token.. I'm still waiting. They've told me twice now to log out of my game so they can replace my token only for them to come back and say they need even more proof.. I'm beyond frustrated with this. Has anyone else experienced this sort of situation? This is by far, the worst customer service i have experienced in a gaming company.