Buyer Beware!

RedSoxNationMT wrote:

I've tried at least two dozen times over the past few weeks! Thankfully, Amazon has been giving me refunds to try and repurchase them, but I still had problems.

Thankfully, Amazon was very understanding (and rightfully shocked) and are doing their best to help me. I haven't received the donuts yet, but they DID refund my money and are doing a follow-up to see why this happened. They told me that they were shocked with how EA handled this transaction, but would do their best to get me those donuts.

Although I'm very grateful to Amazon, I, too, am SHOCKED with how EA handled my transaction! Even though I supplied them with a screenshot of my receipt, and did EVERYTHING they asked, they WOULD NOT give me the donuts.

These are computer generated DONUTS!!!
Giving me the donuts that I PAID FOR, wouldn't have hurt them in ANY way!! These are NOT tangible items. They are COMPUTER GENERATED DONUTS... groupings of PIXELS, that they make TONS of money selling!

If, or when, I receive these donuts, it will be my LAST TIME purchasing from them. I DO NOT TRUST THEM!!

Again, they were fine handling the first bad transaction. But when it happened a second time, even though I furnished them with a RECEIPT and everything... they REFUSED to help me!

Seems to me that there is an issue with Amazon refunding a number of purchases without being able to verify if they were or were not ever actually credited. Opens them up to be scammed by dishonest people.

Also, OP got their money back for the purchase and is still going off about when, not if, they get their donuts... These computer generated groupings of pixels they they make tons of money selling, so much that the OP deserves a boatload for free because they're having a continuously repeating problem that nobody else is having...

I think somebody got greedy.

I think this has to do with frustration about customer service at EA, not greed.

And it is not unwarranted. There are so many threads that you can find in this forum about frustration when it comes to customer service at EA. I think we all hoped it would be streamlined when they opened the new call center, and that there would be consistancy and communication when it came to the reps. It is apparent this has not happened (yet, at least - I'm still hoping they will come up with a better system to communicate problems and solutions with one another, but there are so many different issues it may be difficult. At the very least, consistency for common issues would be nice to see).

if the reps were on the same page, then situations where one rep says "as long as you have your reciept we can help you...", but another rep says "You're out of luck - contact Amazon/Apple/Android wouldn't happen. They should all know, and be clear about, what the buyer needs to do when faced with this situation. Instead they have given different answers. This is not the first time a donut purchase issue has come up on this forum (And probably won't be the last). It seems as though it is a common enough problem that they should have one specific answer to.

pollardfreek wrote:
I remember a few months back during the desert island debacle, someone on here had a great idea. They opened up a ticket with their local Better Business Bureau. I think in your case this may be a good idea as well.

It was someone else's idea- sry Id credit you but I don't remember who- but I reported it to the BBB- got my refund promptly after being jerked around by ea a ton..... How cooperative one becomes under fire........ It's your $$$$$$$ fight for it!

pollardfreek wrote:
I remember a few months back during the desert island debacle, someone on here had a great idea. They opened up a ticket with their local Better Business Bureau. I think in your case this may be a good idea as well.

It was someone else's idea- sry Id credit you but I don't remember who- but I reported it to the BBB- got my refund promptly after being jerked around by ea a ton..... How cooperative one becomes under fire........ It's your $$$$$$$ fight for it!

annettemarc wrote:

bradyc79 wrote:
The purchase worked because you received the ticket. But with the boatload, it should say your purchase was successful and then you should be immediately credited those donuts. Your purchase was not successful because it did not go through.

I don't know, I agree that seems trivial. But I think it may be a distinction of where you have to go for the refund. I wish I could find a different link that addressed a very similar issue.

I am just stating this, not trying to defend EA one way or the other. I really hope you get your donuts soon with minimum hassle.

Problem is, there are TWO "your purchase is successful" popups. The first one comes from Google PlayStore. It says "Your purchase was successful". Then the screen goes back to the whatchamacallit splash screen, and when it works, I see a popup from EA saying "Your purchase was successful". I look and -- voila -- I have donuts. I was out $50 once. I got the google "payment was successful" sign, but when my town reloaded, I did NOT get the EA "payment was successful" sign. EA would do nuthin. One call to Google Playstore and my money was back in my bank.

This system buying donuts is totally nuts.

It's as if I had to call Visa BEFORE I can buy a TV from BestBuy, to tell Visa to send some money to BestBuy so that BestBuy will give me a TV, and Visa has no idea whether or not BestBuy even HAS a TV, let alone whether BestBuy is intending to give it to me after I pay. Meanwhile, I just watch my Visa account get drained and expect that, when I get to BestBuy, my TV will be waiting for me.

Ahh, thanks for explaining that a bit more. Upon reading your analysis of the system of buying donuts, I truly laughed out loud, and then then felt guilty for laughing about this. Then I realized I have no reason to feel guilty because I did not create this system, I only suffer within it like everyone else. But yeah, this system is totally nuts.

I think Annette should have her own sub forum "Annette Answers" :mrgreen:

I'd go there to ask questions!

suetopia wrote:
I think Annette should have her own sub forum "Annette Answers" :mrgreen:

I'd go there to ask questions!

Absolutely!! I would love that!!

bradyc79 wrote:

suetopia wrote:
I think Annette should have her own sub forum "Annette Answers" :mrgreen:

I'd go there to :thumbup: :thumbup: ask questions!

Absolutely!! I would love that!!

I second that!! :thumbup: :thumbup: :thumbup:

brogames111 wrote:

bradyc79 wrote:

suetopia wrote:
I think Annette should have her own sub forum "Annette Answers" :mrgreen:

I'd go there to :thumbup: :thumbup: ask questions!

Absolutely!! I would love that!!

I second that!! :thumbup: :thumbup: :thumbup:

I know of at least one MOD who would be on board with this! :mrgreen:

suetopia wrote:

brogames111 wrote:

bradyc79 wrote:

suetopia wrote:
I think Annette should have her own sub forum "Annette Answers" :mrgreen:

I'd go there to :thumbup: :thumbup: ask questions!

Absolutely!! I would love that!!

I second that!! :thumbup: :thumbup: :thumbup:

I know of at least one MOD who would be on board with this! :mrgreen:

We might all be! But if you meant me, I'd love to see it. Of course I'd have to consult with my wizardly bothers and sister first.

johncolombo wrote:

suetopia wrote:

brogames111 wrote:

bradyc79 wrote:

suetopia wrote:
I think Annette should have her own sub forum "Annette Answers" :mrgreen:

I'd go there to :thumbup: :thumbup: ask questions!

Absolutely!! I would love that!!

I second that!! :thumbup: :thumbup: :thumbup:

I know of at least one MOD who would be on board with this! :mrgreen:

We might all be! But if you meant me, I'd love to see it. Of course I'd have to consult with my wizardly bothers and sister first.

:lol: indeed, John! It was you! :mrgreen: