orangekirbys wrote:
man it's stuff like this that makes me want to not just stop playing, but take these guys DOWN. If they can't give the most basic customer service, they don't deserve to be selling games.
him_hippo wrote:
I have reached the abosolute limit with this game.
It's a f-ing JOKE.
I had a Level 15 town last month and then I got a message saying, "There is a Level 1 Springfield already on this device... Is this your Springfield?"
Obviously, it isn't so I press the option no. Then it prompts me to "Make a New Springfield"
Both of these options are UNACCEPTABLE.
I was obviously angry and stopped playing after this, since I put SO much effort and nearly a month of effort to get my town to level 15. I emailed EA coustomer service and to this day I have recieved NO reply. Clearly they don't give a DAMN about their coustomers. I would be even more angry if I had paid for * donuts and then have all my premium items shitted away for nothing. I doubt EA would give me a refund for donuts lost. Seeing as they don't even have any discussion with coustomers about this product.
Eventually EA rolled out the Halloween update and I thought that I'd give it another run thinking that it couldn't happen TWICE. Maybe they had rectified the problem with the update? Seeing as there are MULTIPLE people who've had the same problem. This isn't just localised just to me. Just look at the forums and you'll find threads with people complaining about this problem.
Anyway, I reach level 10 and I'm enjoying the game again, especially with the cool halloween updates and then yesterday I get the SAME message, albeit with a slight difference.
"There is a level 5 Springfield already on this device... Is this your Springfield?"
NO, IT'S NOT MY F-ING SPRINGFIELD! But thanks EA, at least you made this Springfield a level 5, so if I am STUPID enough to play your game again I don't have to go through the tutorial.
I click on view to see what this Springfield is like. It's got like three bulidings, and I can't even DO anything, the only button I can press is the one with the simpson's house on it. I can't engage in the game in any other way. When I click on this button it takes me back to the screen with the loading donut saying the same stupid message about how there's a level * 5 springfield on my account!
TL;DR- F this game. F EA, they don't give two Sh!ts about coustomers.
And for the Fs sake, do NOT spend money on this *. Cause any day you could have your Springfield reset and never get it back again.
Deadshot_DCU wrote:
Anyone who has lost money can easily contact Apple support through iTunes and it will get resolved very fast. As for lost Springfields, I'd really like to know how these sort of things are happening. What's causing it. Because I have been playing since day 1 (march 1st) and never once have I encountered any of these problems. I originally started playing on my iPhone 3G & have since as of September been playing on iPad 3
