EA response time

SUM1HATED wrote:

MISTER ZOMBEE wrote:
I opened a ticket yesterday about the missing Elixir from the Elixir Bundle. Within a couple of hours, I got 4,400 Elixir added. Bonus 10% to make me happy. :D

:thumbup: Top Notch response time EA!


Just wanted to give a positive topic about EA. Don't think I've ever seen one before. :lol:

Wow really, EA gave you what you should have got plus a big 1400 elixir for the trouble, hardly worth the effort.
Nice strategy EA, make a game that doesn't work correctly then compensate people with something the cost you nothing so you look like the good guys.

Yikes... In no way was I disappointed with EA's response. They did exactly what I wanted, plus a little extra. It was well worth the effort. It's not like I had to drive to EA and battle them in hand to hand combat to get what I needed. Took seconds to fill out the problem ticket.

EA has a crap reputation. It was nice to see a simple quick fix to buck the trend. Though it seems very little from EA would make you happy. :?

Lucky you! I emailed yesterday morning about missing a barbarian gate in my inventory because the game crashed as it said I got it. It also wouldn't let me buy anymore walls, towers etc.. And the task wouldn't complete. I ended up getting anxious and just upgrading my castle again so then I could buy a gate and complete the task which probably totally screwed me, but oh well...

Happy to hear you got your elixir! I wonder if they flag certain issues that are easily resolved once the issue is well known?

Lucky you. I'm still waiting for a response for a problem I contacted them about in July. I was waiting to hear from them then THEY sent me an email telling me they hadn't had a response from me. I emailed back saying my problems (& a couple of donuts lost) were still ongoing. That was July 29th.

I'm still awaiting EA's response :x

Afternoon All,
I was just having the same issue and opened a ticket with EA, here's a very rough transcript from a live chat with a surprisingly nice fellow named 'Deepak'

Me:
Hi there, I reached 9,500 coins and for some reason (best to my knowledge) did not receive the elixir bonus.
Deepak:
We apologize for the inconvenience...similar contacts relating to missing....concerned team working on that
Me:
Sound like you got it under control, should I do anything else or wait for a email?
Deepak:
'Our studio team is working on this same issue and they're going to implement an update soon.
Me:
Sounds great.
Deepak:
You're great, thanks for the patience and cooperation throughout this chat, it's appreciated.
Me:
Free game, free help, who am I to complain.
Deepak:
This ongoing issue has now been added to the HQ online community at http://answers.ea.com
Deepak:
If you need anything else, contact us anytime and we'll do our best.

So basically just wanted to let people know ther're working on it and will address with an in-game update soon.
Also I can't give enough praise to EA/Deepak, guy was super helpful and friendly and it took me all of 10min to log into a live chat, 3min to discuss.

First time logging a ticket, but so far I'm impressed.
Hope everyone else has the same luck.

Tried chat. Waited over an hour and a half (approximate wait time 5-10 minutes was the message I had for over an hour while waiting...). Gave up. Emailed support. Been over 48 hours. No answer. A bit frustrating... :(

Deleted wrong thread.