EA Support chat regarding VALENTINES 2015, LEVEL 50, MUTANT RABBIT STOREABILITY, EASTER 2015, ETC.

bren1960 wrote:
Yea a whole lot of nothing. I don't even think these are real people. Robo crap. Generic answers. What a waste of time lol

Like any help centre, they likely have scripts then have to stick to. I know they're real people because I have successfully gotten help from them before, but they can only help with technical problems, they're not part of the development or content team. I also highly doubt it's a requirement for them to play the game or know much about it.