EA Support is Absolutely Useless

Jedihntr wrote:
Honestly, do they do anything? Every time I live chat with someone, all they do is read from a script. For example, I begin by telling them that I ran the usual steps: restarting my phone, clearing the app cache, even reinstalling the game. Their response is usually a link to Android troubleshooting--which tells me to do everything I mention I've already tried before contacting them. In the end, it's usually left with "I'm sorry you're having trouble. Thanks for your patience. I'll have to elevate you to a support specialist who will contact you via email." They almost NEVER actually email me.

Does anyone else have experiences like this? All I want is for my game to work properly, that's not too much to ask. :roll:

I feel your pain. It can be extremely frustrating. I had the exact same experience when I was looked out of my game. I told them everything I had tried and then they respond (via emal) "Were sorry you are having problems, please try this, this, and this" which was exactly what I wrote in my original email. I sent back an email asking if they had even read my email because they obviously didn't. Eventually they fixed the problem, but with no help from their customer service. Just keep at it and good luck. Hope you get your game figured out.