EA Support is Absolutely Useless
This may be the issue. Also, I believe you get better results when you a add pics to your posts.
Forum Discussion
Heh, tell me about it. The day after tomorrow will be a special day: 1 whole month without playing, without fit milhouse, the 20 free donuts, level 41 and the first week of best-event-ever. 1 whole month since I opened my ticket, over two weeks since last time it was "escalated" to the super-team (twice). I've had at least 10 live chats in 30 days (from another fresh ticket, I learnt how queues work there) and I kept receiving the same sentences, we understand your concern, we know your frustration, I've added a personal note so the case gets resolved quickly, don't worry, THIS TIME the specialist team will SURELY contact you via email in the next COUPLE of days. Aaand yet I'm here, last mail received from EA is probably on an egg issue during Easter (and I didn't even get refunds for that issue but w/e).
While I understand they might have a lot of work with all this friend visiting issue, nuke button, tree storing, no.1 tasks etc, having no ETA is already frustrating, but getting told false ETAs just to close the chat, and then being completely ignored way worse.
beyond platinum mad etc.
While I understand they might have a lot of work with all this friend visiting issue, nuke button, tree storing, no.1 tasks etc, having no ETA is already frustrating, but getting told false ETAs just to close the chat, and then being completely ignored way worse.
beyond platinum mad etc.
