EA Support is Absolutely Useless
This may be the issue. Also, I believe you get better results when you a add pics to your posts.
Forum Discussion
Jedihntr, not sure if this will help with your game issues but it seemed to help with mine. Every time I'm done with the game I log out via the friends page. When I want to play again I log back in. It seemed to help with my game. Also, when the game crashes I just log out and reset my entire device. Like I said, probably won't be any better but it's worth a try if you haven't tried it already.
