EA Support is Absolutely Useless
This may be the issue. Also, I believe you get better results when you a add pics to your posts.
Forum Discussion
Jedihntr wrote:baddazoner wrote:
their customer service people are not technicians so they just read a script of common fixes to problems and answer almost all questions the same and elevate if that doesn't fix the issue
I get that, however frustrating as it may be, but then the actual technician rarely ever contacts me. Maybe they just file the common complaints then resolve the issue for the game as a whole (which is fine), but leaving your customers hanging is just lousy business.
From EAs perspective, it's would be wasteful to have a person who actually understood computers and the game working 24/7 to answer the few calls they would get a day (as of right now anyway). So I would agree with your theory of if they see a trend then they'll deal with it. Lousy business sure, but don't forget this is the user voted worst company in the world.
