EA Support is Absolutely Useless
This may be the issue. Also, I believe you get better results when you a add pics to your posts.
Forum Discussion
Had to deal with them a LOT in the last month or so and I can honestly say that some of them are really nice and professional and some of them... not so much.
Last one Caroline M. was really nice and helpful and actually fixed my problem (fingers crossed, only time will tell :wink: ) Unfortunately sometimes with other representatives (won't name them...) I also felt like they didn't take the time to completely read my e-mails or to revise the previous actions taken. As far as them always asking the same little questions and making you do the same little troubleshooting steps at the beginning... well EVERY support service do it, not just EA. You have to be patient and go through that troubleshooting 101 list with them before they do anything personalized for you, no choice.
Last thing, even when I complain I keep it polite, it's the only way. You can tell them you are not satisfied but I think you have to stay polite.
Last one Caroline M. was really nice and helpful and actually fixed my problem (fingers crossed, only time will tell :wink: ) Unfortunately sometimes with other representatives (won't name them...) I also felt like they didn't take the time to completely read my e-mails or to revise the previous actions taken. As far as them always asking the same little questions and making you do the same little troubleshooting steps at the beginning... well EVERY support service do it, not just EA. You have to be patient and go through that troubleshooting 101 list with them before they do anything personalized for you, no choice.
Last thing, even when I complain I keep it polite, it's the only way. You can tell them you are not satisfied but I think you have to stay polite.
